■ (* denotes an “essential function”)· *Perform work in administrative support, including, but not limited to, answering phone lines, providing customer service, editing/transcribing documents, data entry for expenses/time/invoices/other, creating reservations/scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge)· *Oversight for confidential company information including but not limited to corporate credit card information, P-cards, employee and client distribution lists, prospective and current employee information etc.· *Utilize appropriate logs and/or tracking software for all administrative support work· *Ensure that job tickets are properly filled out before beginning work· *Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle· *Communicate with team members, lead, supervisor or client on job or deadline issues· *Meet contracted deadlines for accepting, completing, and delivering all work· *Troubleshoot basic equipment problems· *Interact with clients over the phone, via video or electronically· Prioritize workflow· Performs Quality Assurance on own work and work of others· Answer telephone, emails, and place service calls when needed· Adhere to Williams Lea policies in addition to client site policies· Use equipment and supplies in a cost-efficient manner
