Customer Service Center Representative (Call Center)

Qatar National Bank

  • Quakertown, PA
  • Permanent
  • Full-time
  • 2 months ago
  • Apply easily
FUNCTION:The Customer Service Center Representative is responsible for providing exemplary customer service to incoming callers through various delivery channels, including the telephone and internet.GENERAL DUTIES AND RESPONSIBILITIES: * Models Q2 Service and Sales programs with creativity and energy such that goals are achieved, and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.
  • Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner.
  • Evaluates customer needs through the use of open-ended questions and refers customers to the appropriate resource.
  • Opens, closes, and services every type of deposit product.
  • Completes consumer loan applications.
  • Must have strong QNB product knowledge and actively champion QNB Service and Sales, referral and product campaigns.
  • Completes assigned compliance training in a timely manner and demonstrates ability to apply training to their duties and responsibilities.
  • Assumes additional job-related duties as requested.
REQUIRED TRAINING, EXPERIENCE, AND EDUCATION: * Successful experience working with customers and co-workers.
  • Must complete basic CSR training within the first 6 months of employment.
  • Must complete CSR requirement checklist within 12 months of hire.
  • Communication skills that model QNB's sales efforts; including the ability to identify and fulfill customers' current and future needs.
  • Requires excellent reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent.
  • Fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures.
  • Must successfully complete ABA Banking Fundamentals within the first year of employment.
  • Must fulfill re-certification requirements for CSR annually.
DESIRABLE KNOWLEDGE, ABILITIES, AND SKILLS: * Operate standard office and phone equipment, including an adding machine, possess keyboarding and standard computer skills (i.e. Outlook, Word, Excel).
  • Previous or current banking experience.

Qatar National Bank