Customer Service Center Representative (Call Center)
Qatar National Bank
- Quakertown, PA
- Permanent
- Full-time
- Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner.
- Evaluates customer needs through the use of open-ended questions and refers customers to the appropriate resource.
- Opens, closes, and services every type of deposit product.
- Completes consumer loan applications.
- Must have strong QNB product knowledge and actively champion QNB Service and Sales, referral and product campaigns.
- Completes assigned compliance training in a timely manner and demonstrates ability to apply training to their duties and responsibilities.
- Assumes additional job-related duties as requested.
- Must complete basic CSR training within the first 6 months of employment.
- Must complete CSR requirement checklist within 12 months of hire.
- Communication skills that model QNB's sales efforts; including the ability to identify and fulfill customers' current and future needs.
- Requires excellent reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent.
- Fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures.
- Must successfully complete ABA Banking Fundamentals within the first year of employment.
- Must fulfill re-certification requirements for CSR annually.
- Previous or current banking experience.