Operations Manager

• OPERATIONS / SERVICE-

• Work closely with management team to ensure excellent guest experience.
• Maintain consistent floor presence to monitor flow of service and upholding standards and following SOPs
• Directly supervise service and interact with guests in the food hall, ensuring exemplary service and satisfaction
• Lead pre-shift service meetings to focus on service points and strive to improve FOH performance every day.
• Perform shift opening and closing duties.
• Ensure cleanliness of hall, bar, w/c & storage areas, and compliance with all DOH regulations.
• Assist with the maintenance and inventory of equipment including but not limited to: smallware's, paper goods & chemicals.
• Assist with POS System updates and maintenance – adding new menu items, adding new employees.
• Implement food, beverage and service training, scheduling, and supervision of department staff in accordance with company policies and standards.
• Ensure compliance to common areas and vendor operations.

• · VENDOR MANAGEMENT-

• Oversee policy and procedure compliance, reviewing operations and conduct weekly meetings/emails.
• Oversee in-house order systems and vendor invoicing.
• · SALES / MARKETING-

• Cultivate relationships with food vendors and customers to create a culture of guest recognition.
• Ensure that all promotions are being marketed appropriately in the hall i.e., menu boxes, flyers, post cards & signage.
• HUMAN RESOURCES -

• Oversee recruiting efforts and work to develop the best hospitality team.
• Execute training materials and systems to educate staff to perform their jobs at the best of their ability.
• Know the job standards for each position within the department and instruct employees in the correct execution of them
• Provide performance feedback, coach, counsel and recommend personnel actions on employees based upon performance with the guidance of the GM; provide input for performance appraisals
• Assist with the preparation of timely and accurate payroll in the form of daily shift checks and balances
• FINANCE & LEGAL–
• Assist in meeting budget objectives and timelines by having the correct number of employees on the floor—offering feedback on schedule and cutting floor as needed.
• Provide weekly schedules for all team members and review financial metrics.
• Review all employee hours worked on a daily basis.
• Proper cash handling including bar banks and register cash outs.
• Understand and enforce SLA, DCA and DOH rules and regulations.
• Administer Urbanspace's Non-Harassment Policy to ensure that there is a congenial work environment for all employees. Ensure that Urbanspace complies with all local, state and federal work and non-discrimination laws.
• MAINTENANCE & MARKET SYSTEMS
• Coordinate and oversee repairs and modifications to the market. Develop and implement a facility management program including preventative maintenance and life-cycle requirements.
• Conduct and document regular facilities inspections and check completed work by contractors and outside vendors.
• Oversee facility refurbishment and renovations ensuring that the market is kept to the highest standard.
• Respond to facility and equipment alarms and system failures.
• Schedule, coordinate and monitor activities of contract suppliers.
• Manage and improve service contracts, building, neighbor, government and other City relationships, technical troubleshooting, maintaining a facilities and equipment plan.
• Report progress to the General Manager and VP of Operations at regularly scheduled meetings
• Oversee in-house order systems and vendor invoicing.

• Ensure vendor COI's are up to date and that booths maintain an A grade by conducting inspections regularly.
• Oversee vendor booth build outs and track progress via a critical path.
• TECH SAVVY: highly proficient and comfortable using multiple sources of technology including but not limited to Multiple Restaurant POS Systems, GSuite, Google Drive/Email, Word, Excel, and apps such as Tripleseat, Yardi, Guesst and others.
• COMMUNICATION – must exhibit exceptional verbal, written and editorial skills.
• CUSTOMER SERVICE FOCUS – view both our guests and our employees as optimally important, seeking to create lasting relationships
• FLEXIBILITY – can easily move back and forth between different job demands. Able to wear multiple hats within a defined space or time frame, for long or short periods of time. Able to work with a range of people from vendors to investors.
• HIGH ENERGY LEVEL – ability to perform at a high level for extended periods of time.
• STRESS TOLERANCE – ability to remain focused and composed when addressing multiple competing priorities, able to go above and beyond for extended periods of time during high demand periods.
• RESOURCEFUL - willing to do whatever it takes to get the job done, find an answer, or solve a problem. Have a high level of comfort with restaurant mechanical systems.

• 3 - 5 years of experience in multi-unit restaurant operations, multi-city/multi-state a plus
• Proficiency in restaurant operating, back of house, and point of sale systems.
• Bar/ Bar Manager experience preferred
• Advanced understanding of facilities, maintenance & repair procedures.
• Strong verbal and written communications skills with an ability to clearly articulate concepts and programs to a variety of audiences
• A strong analytical capacity with ability to read and interpret financial statements and train accordingly.
• Proven ability to multi-task and prioritize multiple projects and requests simultaneously with a strong sense of urgency for completion and follow through.
• Proven ability to build solid relationships and work effectively with others at all levels of an organization.
• Track record of successfully scaling brands in a dynamic growth-oriented environment
• History of successful new unit openings and/or brand re-launches
• Proven track record of implementing operational best practices and SOP's to strengthen the company position
• Proficiency in Microsoft Office and adept with restaurant related systems (POS system and delivery and pickup platforms)
• Multilingual/Multicultural skills a plus
• Must be flexible to work evenings and weekends

• Competitive compensation
• Paid vacation, sick and federal holidays
• Comprehensive benefits including medical, dental.
• Clear pathway for personal and professional advancement

Urbanspace NYC