Physician and Provider Relations and Outreach Liaison, Hospital Generalist
Seton Medical Center Harker Heights
- Albuquerque, NM
- Permanent
- Full-time
Responsibilities
- Serve as an extension of hospital leadership and operations, focusing on key internal and external customers to impact hospital market share.
- Establish and maintain strategic relationships with internal and external customers, including physicians and providers to leverage voice and drive high engagement.
- Exhibits strong command of market environment by providing strategic direction and intel to inform market growth strategies and service line growth initiatives.
- Identifies opportunities for business development leadership.
- Demonstrates high strategic focus and creates data driven growth plans that are regularly presented to facility leadership.
- Displays high business acumen skill set and is experienced in leveraging data to inform strategic growth plan development.
- Meets targets for assigned service lines.
- Ability to analyze data and track results.
- Maintains accurate account and contact information in CRM tool.
- Skilled in prospecting for new business to increase market share growth.
- Manages effective target list and demonstrates effective reach and frequency.
- Communicates key service line messages that are created and aligned to marketing growth strategies.
- Partners with physician practice operations leadership to create growth strategies and manage operational opportunities that are patient centric.
- Identifies and communicates barriers to business to leadership using CRM system while recommending solutions and creation of communication strategies to customers.
- Analyzes, integrates, and understands business function and utilizes multiple tools to assess marketplace opportunities.
- Ability to create data driven strategic growth sales plans.
- Ability to create customer focused practices and ensures that the customer perspective is the driving force behind business decisions and activities.
- Communicates effectively and demonstrates mutual understanding and respect to internal, external customers and team.
- Aligns with physician and provider relations team members to accomplish strategic goals.
- Aligns strategically and collaboratively with key stakeholders.
- Adheres to policies and procedures to ensure compliance and patient safety.
- Employs an owner mentality.
- Works well in a matrixed environment.
- Works with analytics team to identify new business opportunity and changing trends for assigned service lines.
- Bachelor’s degree required.
- 5 years of demonstrated sales experience or relevant work experience.
- 2 years of previous hospital or healthcare experience.
- Previous hospital and healthcare experience preferred.
- Experience with Salesforce or other CRM software preferred.
- Ability to work independently.
- Knowledge of the healthcare industry and current economic trends and challenges for healthcare systems.
- Must demonstrate ability to understand larger strategic picture and how to leverage the role effectively to drive growth.
- Ability to clearly understand hospital goals and ability to leverages understanding to reach goals; clearly aligns results to meet operator’s expectations.
- Translates initiatives into action and implements communication strategies.
- Creates accountability in self and others.
- Ability to communicate effectively both written and verbal, and in a compelling way that drives other’s thoughts and actions and ensures understanding.
- Demonstrates strong interpersonal skills to influence and build effective relationships.
- Establishes and sustains trusting relationships. Remains open to ideas and feedback and supports others.
- Must work well in fast paced environment and be nimble to change.
- Must be coachable and be accountable to a professional development plan supported by manager.
- Some after-hours and weekend work may be required.
- Travel with occasional overnight trips may be required.