About The Role Our Authentication Centers (warehouses) are where the magic happens! The Art & Science of Real comes to life within our facilities located in New Jersey and Arizona — combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As Assistant Manager Fulfillment, you lead and develop a team of 1 or 2 Leads and warehouse technicians while driving strategic planning and execution of department initiatives. If you are a passionate people leader who thrives in a fast-paced, production-driven environment, this could be the perfect match!What You Get To Do EverydayManage daily operations to maximize productivity and meet daily goalsPicking AM: Oversee Outbound fulfillment activities including: Batching, Picking and Sorting while ensuring productivity standards are metPacking AM: Oversee Outbound fulfillment activities including: Manual Packing and Auto Packing while ensuring productivity standards are met.Inventory AM: Oversee Outbound fulfillment activities including: Merchandise Prep, Putaway and Cycle Counting ensuring productivity standards are met.Dock AM: Oversee Outbound fulfillment activities including: Loading, Unloading, Transfers Supplies Replenishment, ensuring productivity standards are met.Oversee up to 50 Warehouse TechniciansWork with cross-divisional teams to build consensus on strategic objectives and operational goalsEstablish and implement operational policies, standards, and procedures for the teamEnsure compliance with all safety and security policiesTrain team on expected operational standards using appropriate tools such as SOP’s, compliance audits, company policies & proceduresDefine Picking and Sorting SLAs/KPIs and track them dailyOversee daily operations and identify bottlenecks, suggesting solutions for continuous improvementPromote a culture of respect and an atmosphere of teamwork to foster a positive working environmentPlay an active role in staff management including interviewing, hiring, scheduling, training, corrective action and write/conduct performance reviewsEnsure job function time studies and audits are completed and feedback is provided through coaching and trainingEnsure all team members are aware of and comply with company, government, and customer policies, procedures, and regulationsPerform administrative activities associated with the effective management of warehouse operations, including maintenance, housekeeping, and organizationLead investigations for incidents and injuries as required, in partnership with HR, Safety, and Loss PreventionActively support and participate in all safety initiatives in the warehouseAssist Fulfillment Managers as needed by providing additional coverageWhat You Bring To The RoleMinimum Requirements3+ years of experience leading and managing a team of 20 or more, preferably in a warehouse environmentDrive to achieve results both individually and as a teamStrong leadership ability in managing and developing a high performing teamExceptional attention to detail and organization skillsStrong written and verbal communication skills with ability to tailor communication style to suit the target audience; executive presenceAgile, dynamic, problem-solving mindsetAbility to “push the envelope” to always improve customer SLA’s and value-added servicesStrategic, forward-thinking perspective, excellent business judgment, and a collaborative working styleA sense of humor, personal integrity, and the appreciation for the power of teamworkAdaptability and openness to changeA growth mindset with a solutions focusPreferred Requirements:Bilingual (Spanish)3+ years’ experience working in warehouse operations2+ years’ experience with outbound workflow and process managementShipping and carrier (UPS, FedEx, DHL) experience a plusCompensation, Benefits, + Perks$50 in monthly food credits to apply to snacks and meals that are available for purchase on siteEmployee Stock Purchase Plan401K with Company MatchMedical, Dental & Vision InsurancePaid Parental Leave9 Paid Company HolidaysFlexible Time Off (With Manager Approval)State of the art, climate-controlled warehouse facilityFind out more about our BenefitsThe expected salary range for this role is $59,608.80-$80,912.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program .Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
