Sales Manager

• Ensure your center exceeds guest expectations every time they walk in your door, from the moment they arrive to the moment they walk out feeling fabulous.
• Build trust with guests and turn them into guests-for-life who can’t wait to share their awesome experience with friends.
• Train Associates to establish trust and build guest confidence. Help everyone on your team become an expert salesperson and master communicator so they hit their goals out of the park.
• Ensure all guest transactions are handled in a friendly and efficient manner, so guests have a positive impression that lasts.

• Produce results. Turn every center shift into a productive opportunity for meeting and exceeding sales goals. Inspire your team by embracing, practicing, and coaching positive guest experience behaviors.
• Partner with your District Manager to take smart risks and create value-added solutions, turning challenges into epic stories of success.
• Take ownership of the Center’s culture and create a MORE FUN HERE work environment that increases productivity and reduces turnover, sharing MFH best practices with your team along the way.
• Communicate business goals and priorities to inspire Associate’s to higher levels of performance, increasing sales opportunities and Center profitability.
• Celebrate Associate success while also partnering with your District Manager to identify opportunities for coaching and development.
• Administer Performance Improvement Plans when necessary, in a fair and consistent manner.
• Be present through effective floor sales leadership to make sure all areas of the Center have staff coverage.
• Analyze business reports to create and execute SMART Action Plans. Partner with your Regional Center Manager to always improve!

• Use the company’s “Talent Filters” to recruit, interview, select, hire, and retain candidates best suited for the MFH culture.
• Keep an up-to-date talent pool and fill all open positions within 30 days.
• Encourage Associates to grow for their goals and coach them toward current and future possibilities.
• Create an open and inspiring learning environment by implementing brand programs in sales, guest service, and product knowledge.
• Understand, live, and communicate the company’s vision and core values to promote teamwork, respect, and excellence.
• Partner with your District Manager to build a team focused on driving the growth of the Center TOGETHER.
• Promote an open and empathetic Center environment where Associates feel free to express their concerns and feelings without the fear of retaliation or ill will.
• Motivate Associates to take action to achieve their own and the Center’s sales goals and drive positive results every day.
• Demonstrate top-tier professionalism in all written and verbal communication when engaging in business transactions with guests, Associates, and the Corporate Office.
• Communicate effectively with your Manager, Associates, and peers, facilitating the cascade of information (from bottom to top, and top to bottom) necessary to manage our business.

• Coach and direct Associates on the implementation of visual marketing guidelines in your Center and ensure compliance with company standards.
• Implement all promotional and visual marketing moves as directed.
• Ensure your Center is always neat, clean, and organized, the lobby is filled only as far as the correct capacity, and all products and marketing are presented as directed.
• Take responsibility for your Center’s visual brand, maintaining all brand visual and cleanliness standards.

• Ensure compliance to company standards per the Center Operations User Guide.
• Manage and adjust schedules and daily tasks to meet long-term business goals.
• Support and educate your team on Company Loss Prevention guidelines.
• Minimize loss by consistently following company Loss Prevention policies and offering excellent guest service.
• Ensure all areas of the Center, including storage areas and desks, are neat, clean, organized, and operating to the company standard.
• Champion and personally follow all safety standards to ensure a safe work environment.

• You jump in when you’re needed, working a flexible schedule to GET IT DONE.
• You have at least 4 years of experience in a multi-service or specialty store environment (don’t have the experience, but have the passion? Check out our Manager-in-Training post!).
• You read our values and thought, “OH MY GOSH, that sounds just like me!”
• You understand the business of Revealing Beautiful Skin.
• You see Key Performance Indicators as inspiring challenges, pushing you and your team to improve business performance, and you can use them to motivate your team.
• Your self-motivation and enthusiasm are infectious.
• You’re ready to live the MFH Brand and commit to Excellence, Collaboration, and MORE FUN HERE!
• You inspire trust with your accountability, punctuality, reliability, and consistency.
• You solve the problem before there’s a problem.
• You lead and inspire by example, encourage focusing on solutions, and celebrate the success of others.
• You’re proficient in Excel and Word and ready to learn more helpful applications when needed.
• Your written, verbal, and presentation skills are Championship Level.
• You’re a time management STAR.
• You know how to handle conflict and interpersonal relationships with confidence, empathy, and professionalism.
• Your experience shows a strong emphasis on operations and customer service.

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