Guest Service Host
Play Spin Win Brands
- Villa Park, IL
- $15.00 per hour
- Permanent
- Part-time
- Act with integrity and honesty in all work-related duties.
- Maintain the operations of the store independently during each scheduled shift.
- Maintain a positive work environment for employees, guests, and vendors.
- Uphold state, local, and company standards, regulations, and site inspections
- Collaborate with fellow employees and managers.
- Provide exceptional customer service.
- Genuinely create memorable experiences for all our guests, every shift, every day, every time.
- Anticipate customer needs by actively listening and offering tailored solutions.
- Be knowledgeable of vgt machines, games, and features, and how to resolve machine issues.
- Enthusiastically promote marketing initiatives consistently to every guest.
- Accurately document guest activity and records.
- Maintain the highest standard of cleanliness and sanitation.
- Clean and sanitize café and gaming areas, restrooms, kitchen spaces, and common areas maintaining a tidy appearance.
- Empty trash bins and ensure proper disposal of waste.
- Perform deep cleaning tasks, as needed.
- Effectively communicate business needs including but not limited to issues such as guest feedback, broken equipment, and/or low product inventory.
- Responsibly manage financial transactions including cash drawer, sales, daily deposits, and tips.
- Prohibit underage patrons from purchasing alcohol or gambling by ID'ing every guest, every time.
- Actively support liquor, gaming, health, and other regulatory inspectors to ensure compliance and maintain strong professional relationships.
- Prepare and serve food and beverage items, ensuring consistent food quality and standards.
- Sample food items for guests throughout shift.
- Record cooler and freezer temperatures each shift.
- Successfully complete certification courses within 30 days of hire.
- Basset, Allergen, sexual harassment, and Illinois Food Manager
- Providing a safe environment for staff, guests, and vendors.
- Locking doors and setting alarms.
- Reporting safety hazards or concerns such as torn carpet or defective furniture.
- Maintains regular and consistent attendance and punctuality.
- Perform other duties as requested by management.
- Must be 21 years of age
- Previous customer service experience is preferred.
- Must have a reliable form of transportation.
- Able to use a touch-sensitive POS system.
- Being able to bend, reach, lift and/or carry 15 pounds.
- Knowledge of the service environment.
- Strong interpersonal skills and the ability to work as part of a team.
- Attend meetings and trainings as required by management.