Program Manager - ODR Project Based Housing, Bloom
- Long Beach, CA
- Permanent
- Full-time
- Provide clinical and administrative supervision to Bachelors-level and/or Masters-level Clinical Case Managers and Support Specialists.
- Facilitate weekly team meetings and case consultation utilizing a trauma-informed care lens and harm reduction approach.
- Collaborate with other Housing Department teams, DHS supports, and community partners to develop creative interventions focused on improving the safety and well-being of our most marginalized clients.
- Assist with client crisis management which includes assessment for voluntary and involuntary psychiatric hospitalizations.
- Be available to respond to emergency calls and situations on a 24-hour basis with support from direct clinical supervisor and Housing Department Directors.
- Ensure all documentation, charting, and data collection for program clients is complete, timely, and accurate through on-going audits of electronic databases and chart reviews.
- In coordination with the Project-based Housing Director, provide budgetary oversight of program administration and ensure program revenue and expenses are within the annual budget.
- Hire and manage staffing of ICMS team and ensuring staff are adequately trained and abide by all agency and department policies and procedures.
- Assist in the screening, assessment, and enrollment of clients, including orientation to program policies, resources, and goals.
- Ensure case management staff are linking clients to appropriate services and utilizing a “Whatever It Takes” approach. Case Managers will provide assistance with locating and securing housing, connection to community resources, government and state benefits, medical, mental health and substance use services.
- Provide support and containment to team in the event of client death and/or traumatic incident. Coordinate or provide debriefing when appropriate.
- Adapt workload as directed by supervisor in response to funder expectations.
- Other duties, as assigned.
- MSW, MFT, LPCC or PsyD who is registered with CA BBS (supervision hours are available for this position).
- Licensed preferred, but must be license eligible.
- Minimum of two years’ full-time experience working with the homeless, preferably those living with mental illness and/or substance addictions.
- Able to provide direct supervision and management of assigned staff.
- Detail oriented with excellent time management, organizational, written, verbal, interpersonal, and computer skills.
- Strong critical thinking, problem-solving, and team building skills.
- Able to work in a high tolerance Harm Reduction model with clients who have multiple barriers.
- Able to learn quickly and work effectively with a wide range of constituencies and minimal supervision.
- Self-starter with the ability to stay ahead of the curve and thrive in a fast-paced work environment.
- Current, valid CA Driver’s with an acceptable driving record.
- Able to be on-call 24/7 with support from direct clinical supervisor and Housing Department Director.
- LCSW or LMFT, or close to licensure.
- Two years’ supervisory experience.
- Knowledge and experience in chemical dependency and substance abuse treatment.
- Strong computer literacy and minimum 30 WPM typing speed.
- Field (may need to travel) and indoor office environment.
- Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
- On occasion walk or drive to different local sites.
- Will necessitate working in busy and loud environments
- Will be exposed to elements like cold, heat, dust, noise, and odor.
- May need to bend, stoop, twist, and sit throughout the day.