Surveillance & Access Control Technician

Madison, WI
Permanent
Full-time

20 days ago
Apply easily

Job Description:The Bureau of Information Technology Services (BITS) at the Wisconsin Historical Society (WHS)manages the technology infrastructure that drives the Agency’s facilities, security, and businesssystems. The IT department manages infrastructure and software that supports the WHSHeadquarters building, the State Archives Preservation Facility (SAPF), and twelve Historic Sitesaround the State. This position reports to the Deputy IT Director and works closely with IT teammembers, facilities & maintenance staff, site leadership, key internal stakeholders such as the StateHistoric Preservation Office (SHPO), and external partners including the Department ofAdministration’s (DOA) Division of Enterprise Technology (DET), providing expertise and supportfor a variety of complex technical and facilities infrastructure solutions.The Surveillance & Access Control III position is a highly technical role responsible for installing,configuring, testing, and managing agency infrastructure projects to modernize a variety ofcomplex electronic systems including security, life-safety, building automation, and networksolutions. This includes hands-on work not limited to running cables, terminating fiber or coppernetwork connections, mounting equipment, installing hardware, and generally assisting withinfrastructure-related facilities projects. While not directly responsible for network administration,the Surveillance & Access Control Technician III plays a key part in identifying, troubleshooting,and coordinating solutions for network-related issues in partnership with IT leadership andexternal service providers ensuring that electronic systems integrate properly into the agency andstate’s infrastructure.Working both independently and as part of project teams, the Surveillance & Access ControlTechnician III champions and supports ongoing modernization efforts, performs life cycleplanning for critical security and facility technologies, and develops documentation formaintenance and troubleshooting.ResponsibilitiesFacilities Technology Planning & Project Support

Participate in planning for new site builds, renovations, and infrastructure upgrades

involving security or building control technologies.

Coordinate and oversee the IT related components of installation and ongoing

management for surveillance systems, access control equipment, fire or securitysystems, building automation controls, network infrastructure, VoIP systems, etc.

Coordinate and assist with technology setups for new locations, renovations, and

infrastructure upgrades.Page 2

Manage external vendors or contractors performing system installations and integrations

to ensure quality, safety, and adherence to WHS standards.

Frequent travel to WHS and partner locations attending and providing technology

expertise in support of numerous Facilities or IT led projects.Facilities & Network Infrastructure Support

Install, terminate, and maintain copper and fiber cabling, and structured wiring for

network or facilities technology.

Perform patching and connectivity troubleshooting at IT closets and mechanical spaces.

Identify facilities systems and network performance issues, coordinate with external

service providers, and submit service requests as needed.

Support the setup, relocation, and maintenance of facilities and network hardware,

including workstations, access points, and facility technology endpoints.

Support and maintain facilities infrastructure and systems including security cameras,

door access systems, life safety equipment, and audiovisual (AV) installations.

Frequent travel to remote WHS locations for infrastructure support or installations

Business IT System Technical Support & Collaboration

Support audiovisual (AV) systems and web-conference technologies in meeting rooms,

public areas, and event spaces across WHS locations throughout the state.

Respond to technical requests related to network infrastructure, AV systems, point-of-

sale systems, and other facilities technologies.

Troubleshoot hardware and software issues, escalate complex problems as needed.

Work with external service providers to escalate and resolve complex technical issues.

Provide user education and training including the creation of user guides, FAQ, and SOP

documents while championing the adoption of new technologies or software applications

Maintain documentation including standard operating procedure (SOP) documents,

cabling layouts, network drop records, infrastructure maps, and system configurations.

Collaborate with IT leadership and senior technicians on creation of roadmaps for

infrastructure improvements and modernization efforts.Knowledge, Skills & AbilitiesMinimum Qualifications

5+ years of relevant experience with access control, surveillance, telecommunications,

network infrastructure, life-safety, or building automation technology and systems.

Experience supporting, installing, and designing surveillance or access control systems.

Experience in network cabling, structured wiring, and physical technology installations.

Working knowledge of network or physical connectivity troubleshooting, with the ability to

identify issues and coordinate with external service providers.

Strong troubleshooting and problem-solving skills with the ability to communicate

effectively with both technical and non-technical audiences.

Strong understanding of IT industry best practices and security standards.

Strong attention to detail and experiencing creating clear documentation of complex

technical systems, workflows, and procedures.

Ability to prioritize tasks and adapt to evolving infrastructure needs.

Excellent communication skills, with the ability to coordinate with vendors, service

providers, and internal or external partners.

Valid driver's license and ability to travel statewide.

Ability to lift up to 50 lbs. and access mechanical spaces as needed.

Ability to work in a physically active role, including running cables, mounting equipment,

and working in network closets Additional Qualifications

Experience with state, local, or federally funded IT infrastructure projects

Experience with Avigilon, Exacq, and Axis

Experience with Software House C•CURE 9000

Experience with integrating facilities systems with IT network services

Experience with IT resources that enable daily business functions such as A/V

technology, web-conferencing solutions, or point-of-sale equipmentThis is a hybrid position, requiring extensive travel to remote sites throughout the statewhile driving a state fleet vehicle, or when appropriate, use of a personal vehicle withexpensed mileage costs.On-site HQ work is required some days based on project and operational demands, butWHS is a great place to work right in the heart of downtown Madison and the UW-Madison Campus. Remote work is allowed and encouraged when possible. CandidatesMUST be WI residents or willing to relocate to WI prior to starting the role at their ownexpense.Public parking options are available nearby, public transportation is half a block away,and bike racks are available just outside of our HQ doors. Regular commuting expensesare not covered by WHS.RequirementsTop Skills & Years of Experience: 5+ years of experience in the following:Must have:

Access control, surveillance, telecommunications, network infrastructure, life-safety, or building automation technology and systems.

Experience supporting, installing, and designing surveillance or access control systems.

Experience in network cabling, structured wiring, and physical technology installations.

Valid driver's license and ability to travel statewide.

Ability to lift up to 50 lbs. and access mechanical spaces as needed.

Nice to have:

Experience with state, local, or federally funded IT infrastructure projects

Experience with Avigilon, Exacq, and Axis

Experience with Software House C•CURE 9000

Experience with integrating facilities systems with IT network services

Novalink Solutions