PFS Receptionist
- Moses Lake, WA
- Permanent
- Full-time
- Route calls and direct patients to appropriate resources (e.g., Financial Counselor, Biller, Medical Records Clerk, Customer Service).
- Open daily mail, sort and promptly distribute as needed. For incoming check payments, scan to electronic file and post payment to patient accounts.
- Prepare deposit nightly.
- Responsibly use the safe to deposit large bills and sums of money from the cash drawer.
- Work closely with accounting professionals as related to daily cash reconciliation.
- For mail returned by postal office, promptly review address verification software for updated address and resend. For mail that cannot be resent, note account appropriately.
- Document all patient account activities concisely, including future steps needed for resolution.
- Communicate effectively with other administrative departments, clinic and hospital service areas, on a daily basis to facilitate patient account resolution.
- Maintain call abandonment rate consistently meeting department metrics.
- Submit daily/weekly/monthly productivity reports as requested by Director.
- Maintains professional growth and development through seminars, workshops and professional affiliations to keep abreast of latest trends in field of expertise.
- Ensures no injuries to self or others by following safe work practices and policies. This includes, but is not limited to: security and safety, understanding of MSDS, equipment, infection control, fire, disaster, body mechanics and Basic Life Support.
- Ensures self-compliance with organization policies and procedures, as well as labor agreements.
- Ensures the interface with team members and other support groups is conducted in a courteous and efficient manner conducive with the organization’s values.
- Conducts self in a professional manner and ensures personal appearance meets the standards necessary to perform the job function while representing the organization.
- Ensures that additional accountabilities, as may be required by management, be handled in a manner necessary to meet organizational standards.
- Education:
- High school diploma or equivalent required.
- Minimum of one-year of college level course work in a business or related field, or a combination of education/experience preferred.
- Experience:
- One (1) to two (2) year’s of experience in medical billing/collections preferred.
- Previous experience in a call center, switchboard, or “dialer” environment preferred.
- Skills/Competencies:
- Demonstrated proficiency with relevant organization software applications, along with standard office equipment and PC software to include Microsoft Word, Excel, and Outlook.
- Familiar with reimbursement practices of government and non-government reimbursement sources essential.
- Familiar with eligibility requirements of third party payers, bankruptcy, probate, charity, and other litigation processes.
- Bilingual (English/Spanish) preferred.
- Demonstrates competency on equipment listed on department specific checklist.
- Critical thinking skills: Seeks resources for direction, when necessary. Performs independent problem solving. Decision-making is logical and deliberate.
- Working knowledge of Medical Terminology.
- Performs actions that demonstrate accountability. Exercises safe judgment in decision-making. Practices within legal and ethical guidelines.
- Demonstrates competency in ability to care for customers/patients across the age continuum.
- Mostly sedentary work with light physical effort. Able to lift/carry up to 25 lbs. (supplies and equipment).
- Good reading eyesight.
- Ability to communicate using verbal and/or written skills for accurate exchange of information with physicians, nurses, health care professionals, patients and/or family, and the public.