Case Manager

• Works with patients referred by Health Center providers to improve health and wellness.
• Supports treatment plan and orders from physicians and other licensed independent providers for patients.
• Conduct initial pre-screening of clients to determine eligibility for services and appropriateness of case management services.
• Verify enrollment in medical coverage, and support enrollment of the uninsured in Basic Health Care; including enrollment in patient assistance and other programs to assist with medication costs.
• Schedules patients for medical, dental, vision, and other services available in the Health Center based on treatment plan recommendations.
• Coordinating information and care requirements with other care providers.
• Assist in resolving issues that could affect smooth care progression.
• Coordinate and follow-up on referrals to specialty or outsides service providers.
• Facilitates health and wellness education groups and activities.
• Refer and link clients to appropriate services within the system of care that promote positive health outcomes, treatment adherence, and greater self-sufficiency. Monitor the client's follow-through with these services.
• Provide access to emergency financial assistance (e.g. food vouchers, utility payment assistance, and transportation vouchers) as needed to promote and maintain positive health outcomes.
• Links patients to Faith Mission programs, specialty care, and community resources.
• Coordinates shelter, housing, employment, and resources at Faith Mission and with other systems of care, including Navigators, job programs, and resource providers.
• Links patients with specialty care, agencies and community resources as needed, and coordinates treatment and support services.
• Arranges and provides transportation for medically necessary services and services related to obtaining housing, employment, and benefits.
• Helps patients transition to community settings, providing linkage to resources in the community and sharing information about neighborhood activities.
• Documents contacts with patients in the electronic health record and on paper as needed.
• Participates in quality improvement and case review activities, working with colleagues to improve quality of care and client outcomes.
• Contributes to an atmosphere of safety, sanctuary, dignity, and support through adherence to the Faith Mission Code of Ethics and Confidentiality Agreements.
• Assists with crisis intervention and de-escalation as needed by providing leadership, and by modeling professional and calm problem-solving behavior for clients, colleagues and the community.

• Bachelor's degree preferred; Minimum of Associate degree in human service field required
• LSW preferred; Community Health Worker certification helpful.
• Experience working with healthcare patients, people who experience homelessness, and people who experience low income preferred.
• One year work experience in a social service setting preferred.
• Knowledge of health and wellness concepts.
• Cultural competence and skill in working with diverse populations.
• Dedication to excellent customer service, dignity and respect.
• Strong oral and written skills, attention to detail and strong time-management skills.
• Commitment to and aptitude for working in a team environment.
• Valid Ohio driver's license, access to reliable insured transportation and ability to meet LSS insurance standards required

• Health insurance with 4-plan options!
• Tuition Reimbursement Program
• 403(b) retirement plan with employer matched savings
• Dental and Vision insurance
• Medical and Childcare Flexible Spending (FSA)
• Health Savings Account
• PTO and 12 Paid Holidays
• Discount Marketplace
• Opportunity to make a positive impact on individuals & the community

Lutheran Social Services of Central Ohio