Deli Night Lead
- Salem, WI
- Permanent
- Full-time
We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.At Festival, people are at the top of our list. You'll see it in everything from our daily interactions to how we treat our guests - even in our extensive associate benefits and programs.Job SummaryJoin our Festival Foods team as a Deli Night Lead!Job Title: Deli Night LeadReports to: Deli ManagerAre you passionate about food service and enjoy providing customers (we call them guests!) with delicious meal options for breakfast, lunch, and dinner? We are seeking a Night Lead to join our kitchen team in our retail grocery store environment, where you'll play a crucial role in food preparation, cooking, and guest service.As a Deli Night Lead, you will inspire and lead a dedicated team to provide outstanding guest service and support daily deli operations. In this role, you’ll manage product quality, oversee inventory, and ensure a clean and welcoming department for guests. You’ll also have the opportunity to mentor and train associates while contributing to the overall success of the deli department.Job DescriptionWhat You’ll Do: As a Deli Night Lead at Festival Foods, your responsibilities will include:
- Provide Leadership and Training: Lead and coach evening deli associates, ensuring they’re consistently delivering excellent service and following company expectations. Partner with the Deli Assistant Department Manager to manage daily operations.
- Ensure Quality Control: Oversee the quality and freshness of deli products by managing self-service and service cases, monitoring the hot bar and salad bar, and maintaining accurate stock levels.
- Provide Guest Service: Address guest concerns and resolve issues to maintain guest satisfaction, and ensure all requests are fulfilled, including special orders for early morning shifts.
- Assist with Operational Tasks: Manage deli operations including inventory, pricing, and merchandising, ensuring all tasks are completed according to company standards and helping meet sales and profitability goals.
- Maintain Cleanliness and Food Safety: Contribute to the cleanliness and sanitation of the department and ensure that food safety protocols are followed, including maintaining logs and monitoring proper storage techniques.
- Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
- Support the Team: Other duties as assigned.
- Leadership Skills: Ability to motivate, lead, and train a diverse team in a fast-paced environment.
- Guest Service Focus: Ability to interact with guests in a tactful and effective manner, addressing concerns and ensuring guest satisfaction.
- Communication Skills: Strong oral and written communication skills for coaching, reporting, and managing a diverse team.
- Operational Knowledge: Solid understanding of deli operations, inventory management, and merchandising, with the ability to make timely decisions.
- Safety Knowledge: Thorough understanding of safety procedures and ability to apply on-the-job safety training.
- Lifting and carrying up to 50 pounds on an occasional basis, and pushing carts of up to 200 pounds.
- Full range of upper body motion.
- Ability to stand for most of the shift.
- Ability to work at a fast pace.
- May be exposed to extreme temperatures including kitchens, coolers, freezers, and sales floor.
- Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.
- Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
- Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
- Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
- Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
- Save for Your Future: Offering both a 401(k) and Employee Stock Ownership Plan, we're proud to support our associates in planning for retirement by offering two retirement savings plans. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals. Our ESOP is a retirement plan above and beyond a 401(k) plan that gives associates “free” ownership in the company and an opportunity to share in Festival's growth and success. Associates are given shares based on their years of service and earnings.