General Manager, Interior Define

Havenly

  • San Francisco, CA
  • $100,000-138,000 per year
  • Permanent
  • Full-time
  • 1 month ago
Interior Define, part of the Havenly Brands family, is reimagining the furniture shopping experience-offering customizable, design-forward pieces defined by how our customers live and what they love. From sofas and sectionals to chairs and ottomans, every Interior Define piece can be tailored through 125+ fabrics (including performance and pet-friendly options), 20+ leg styles, and multiple lengths and depths-creating spaces that are definitively theirs.As General Manager of our San Francisco Studio, you'll bring that vision to life by leading a high-performing team, driving omnichannel sales, and delivering a personalized, elevated experience that turns first-time clients into loyal customers.What You'll Do:Lead a Studio That Wows
  • Deliver exceptional, high-touch service across all channels-in-studio, online, virtual consultations, email, phone, and chat.
  • Ensure every client receives a warm, tailored experience from first interaction to final purchase.
Drive Sales & Studio Performance
  • Own the studio's sales targets and KPIs, building strategies to meet and exceed goals.
  • Guide your team through a client-first, consultative selling process rooted in design expertise.
  • Cultivate and grow relationships with trade clients and local design professionals to drive repeat business and referrals.
  • Use data to monitor performance, optimize team productivity, and implement improvements.
Build, Develop & Inspire a High-Performing Team
  • Hire, train, and lead a team of Design Experts and Studio Associates.
  • Create a collaborative, motivated studio culture rooted in accountability and growth.
  • Provide ongoing feedback, coaching, and career development support.
Embrace Technology & Operational Excellence
  • Leverage our tech stack-including CRM systems (Hubspot or similar), Slack, and Google Suite-to manage client relationships, team communications, and daily studio operations.
  • Maintain studio operations including staffing, scheduling, inventory, and visual standards.
Who You Are:
  • Sales leader and relationship-builder. You know how to deliver results while cultivating loyal clients and a strong team.
  • Omnichannel thinker. You understand today's hybrid retail landscape and are comfortable operating across multiple sales and communication channels.
  • People-first manager. You've built and led teams that exceed targets and love coming to work.
  • Tech-savvy. You're quick to adopt new tools and systems, and you use them to streamline operations and stay organized.
  • Design-minded. You have an appreciation for aesthetics and love helping customers feel confident in their decisions.
  • Strategic and entrepreneurial. You're proactive, data-driven, and energized by building something great.
What You Bring:
  • 4+ years of experience in sales management, retail, or design services
  • Proven track record of meeting or exceeding revenue goals while delivering high-level service
  • Experience hiring, managing, and developing team members
  • Strong communication and interpersonal skills
  • Proficiency with CRM tools, Google Suite, and internal communications tools like Slack
  • Willingness to work a retail schedule, including weekends and holidays
Additional Details:
  • This is a full-time, onsite role based in San Francisco, CA
  • Must be able to lift/move up to 50 lbs. and navigate the studio floor with ease
  • Requires standing, bending, and moving throughout the day
  • Driver's license preferred
  • Must be authorized to work in the U.S.
Perks & Benefits:
  • Compensation: $100K-$138K OTE (Base + Bonus)
  • Generous PTO, paid parental leave, and volunteer days
  • Health, dental, vision, disability
  • 401(k) + Match
  • Furniture discounts, free design services, and annual merchandise credit
  • A warm, creative, inclusive culture that values your point of view
We believe feeling good at home starts with feeling good at work. At Havenly Brands, we're committed to building a team that reflects the diverse communities we serve-and we encourage applicants from all backgrounds to apply. We're proud to be an equal opportunity employer and foster an environment where everyone feels seen, heard, and empowered.

Havenly