Dry-Cleaning Attendant/Customer Service Representative
A.W. Cleaners
- Finksburg, MD
- Permanent
- Part-time
- Opportunity for advancement
- Training & development
- Competitive wages
- Thorough training on proper cleaning and disinfecting
- Career Growth Opportunities
- Fun and Energetic Environment
- Ongoing training
- Fold laundry, including towels and linens
- Track maintenance and repairs made to laundering equipment
- Ensure the cleanliness of the facility at all times
- Respond to guest requests with professionalism and patience
- Maintain adequate inventory of laundry supplies and consumables and restock when necessary
- Operate dry cleaning machines and related equipment safely and efficiently
- Inspect garments for stains, damage, and fabric type before cleaning
- Treat stains with appropriate chemicals and pre-spotting techniques
- Sort and tag clothing according to customer information and cleaning needs
- Ensure proper garment finishing, including steaming, pressing, and folding
- Maintain accurate records of garments received, processed, and returned
- Follow all safety and handling procedures for chemicals and equipment
- Perform minor repairs such as button replacement or seam fixing as needed
- Provide friendly and professional customer service when handling drop-offs and pick-ups
- Maintain cleanliness and organization of the dry-cleaning area
- Greet customers warmly and assist them with drop-off and pick-up of garments.
- Answer customer inquiries about services, pricing, and turnaround times.
- Handle customer complaints or concerns professionally and escalate issues when necessary.
- Process payments and maintain accurate records of transactions.
- Keep track of incoming and outgoing orders using a POS system or logbook.
- Ensure garments are tagged and labeled correctly to avoid mix-ups.
- Maintain a clean and organized front desk area.
- Upsell additional services (e.g., stain removal, alterations, etc.) when appropriate.
- Follow up with customers for feedback or to notify them of completed orders.
- Assist with basic administrative tasks as needed.
- Proven experience as a laundry attendant, housekeeper, or cleaner preferred
- Able to work with minimal supervision and maintain a high level of performance
- Friendly, customer-oriented personality
- Strong organizational skills and an eye for detail
- Able to work quickly without compromising quality
- Able to be on your feet all day with light lifting