SUMMARY: The Studio Coordinator is going to be the first person our amazing clients meet and the last person they talk to while checking out. So what we are looking for is an outgoing, people person. You will be the key holder, and run the front desk during business hours. You will be expected to answer calls, check clients in and switch gears within seconds to check clients out. All while keeping up with sale goals,great customer service and day to day studio operations. As a Studio Coordinator you will be reporting daily numbers and be held accountable for all desk operations directly to the studio manager and indirectly to the owner. This is the beauty industry, so neat hair and makeup is required for all shifts. Eligible for 401K after 3 months of employment, percentage of 401K is matched by the maximum of 3.5%.ESSENTIAL FUNCTIONS:
Responsible for implementation of established customer service standards for all customers. Goal is to exceed customer expectations from initial inquiry to ongoing customer relationship management.
Accountable for efficient and effective day-to-day operations, as well as following all policies and procedures to accomplish customer service standards. Includes: opening duties, greeting clients, answering phones, making appointments, rescheduling, retail sales, membership/package sales, cash transactions, customer check-in/check-out, appointment confirmation calls, contributing to and balancing the overall flow of the studio, closing duties.
Responsible for discovering the need and enrolling new and existing clientele in our Club Orange Membership
Responsible for recognizing and communicating with Studio Manager regarding areas for process improvement.
Responsible for maintaining a clean and professional environment including daily cleaning checklists.
Other duties as assigned by management
Flexibility and coverage of shifts in short-notice/emergency situations (sickness, etc.)
Must be able to work evenings and weekends.
MINIMUM QUALIFICATIONS: Required: High School Degree or equivalent
Excellent Written and Verbal skills
Team player
Exceptional Customer Service
Multi-tasking
Detail Oriented
Preferred: Front Office Experience/Customer Service Sales Experience Experience in Studio/Salon Setting
Experience with Point of Sale Software
BENEFITS: On-going commitment to training and employee development Free waxing - a little pampering goes a long way! Retail product discountsABOUT US:Visit our corporate site to learn more about Waxing the City: www.waxingthecity.com
Administrative Duties:
Answering and routing phone calls
Stocking supplies
Scheduling
Greeting visitors
Team Environment:
Working alone and with a team
This Company Describes Its Culture as:
Team-oriented -- cooperative and collaborative
Ergonomic Workspace:
No
Schedule:
Monday to Friday
Weekends required
Typical start time:
8:30AM or 2:30 PM
Job Types: Full-time, Part-timePay: $16.75 - $17.25 per hourBenefits:
