Digital, Mobile and Analytics Manager - ON SITE

Connex Credit Union

  • North Haven, CT
  • $70,127-105,191 per year
  • Permanent
  • Full-time
  • 1 month ago
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  • Competitive compensation.
  • Medical, Dental and Vision coverage.
  • Paid time off.
  • 401K contributory plan with company match.
  • The opportunity to become involved in community outreach.
QualificationsIn close collaboration with the Chief Information Officer (CIO), the incumbent will craft and oversee a comprehensive strategy to transform digital experiences and drive incremental value for the business and the members it serves. The Digital, Mobile and Analytics Manager will work across the business and its key partners to enable the vision, roadmap, and execution of our digital, mobile and analytics strategies.General description of duties
  • Partners with the CIO, the Executive Team, and others to architect and propel a strategic vision for digital, mobile and analytics, reporting and business intelligence in support of advancing member growth and cost-effective solutions.
  • Own and drive the digital and analytic strategy ensuring adoption and execution success.
  • Develop the case for change, designing a holistic end-state transformation roadmap, and working with the business and functional teams to define the relevant core work components for execution.
  • Establish collaborative relationships within the lines of businesses to deeply align and/or integrate into channel strategies and experiences such that member experience is optimized and personalized - to drive growth, engagement, and loyalty, striving for best-in-class solutions to business requirements.
  • Identify partnerships and vendors to accelerate banking digital transformation and test/learn opportunities.
  • Lead and own the development of channel design and functionality to reflect best in class client experiences, elegantly integrating digital and advisory channels.
  • Develop and implement detailed project plans including new products, integrations, and other projects for the mobile platform. Manages the planning, documentation, testing, integration, and execution of mobile projects including annual budgeting and coordinating vendor responsibilities.
  • Hands on in the development and implementation of our Next Generation of the online and mobile platform.
  • Provides thought leadership to Connex strategies and initiatives relative to its digital ecosystem and leads the transformative journey with new features and services in mobile, data, and future banking and lending platforms.
  • In collaboration with the lines of businesses and IT, build business cases to balance the vision with the technical reality and establish Key Results and KPI's to monitor and assess execution quality and outcomes.
  • Oversees the development of internally developed dashboards, reports and guides the development of internal business applications. Provides guidance to team members on best ways to resolve issues and how to complete tasks on time and on budget. Helps design applications and reports that are flexible, scalable, and meet staff and/or member needs.
  • Establishes an agile operating model to swiftly address business needs, embedding analytics into all operational and strategic processes.
  • Leads the maintenance and enhancement of systems and tools, acting as the subject matter expert in reporting topics, to support the organization's analytical and reporting needs.
  • Performs other duties as assigned.
Performance Measurements (if applicable): * Establishes reasonable time frames for completion of all projects and reports and completes those within that timeframe.
  • Ensures the credit union is meeting member and industry needs with appropriate products and services while correctly anticipating usage levels to ensure proper contractual design.
  • Ensures there is no compliance or regulatory issues on the mobile (online) platform or with data in the credit union.
  • Provides friendly, professional, and accurate service and support to all members and associates
  • Anticipates system and network risks and assures adequate safeguards.
Qualifications and Requirements
  • 8+ years of similar or related experience.
  • A degree in Computer Science or Digital Marketing (B.S. or M.S.) or appropriate industry experience.
  • A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. The ability to motivate or influence others is a material part of the job requiring diplomacy and trust.
  • Experience with banking mobile platforms is mandatory.
  • Experience with a banking core is preferred.
  • Ability to discuss complex technical issues effectively.
  • Ability to solve complex analytical or project related problems.

Connex Credit Union