Customer Relations Representative - State Farm Agent Team Member
- Warrington, PA
- $50,000-70,000 per year
- Permanent
- Full-time
- Simple IRA
- Bonus based on performance
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Location: Warrington | Full-Time
Compensation: Hourly + Bonus + Licensing Support AvailableDeliver Outstanding Service. Unlock Sales Potential. Grow Your Career.Are you a natural problem-solver who thrives on building relationships and delivering exceptional customer experiences? If you’re also motivated by the opportunity to expand your role and contribute to a thriving agency’s sales goals, this is the position for you.We’re looking for a Customer Relations Representative to manage existing client accounts while identifying in-book sales opportunities. You’ll help ensure our customers are protected, supported, and confident in their coverage—while growing your own professional path in the insurance industry.What You’ll Do:
- Manage daily customer interactions via phone, email, and in-person
- Resolve policy questions, process updates, and support claims follow-up
- Maintain accurate records and client information in agency systems
- Identify opportunities within our existing client base to cross-sell or upgrade coverage
- Collaborate with licensed team members to enhance customer satisfaction and retention
- Strong communication and interpersonal skills
- Customer-first mindset with attention to detail and professionalism
- Experience in customer service or office support preferred
- Willingness to engage in sales conversations and take initiative in identifying client needs
- Highly organized and able to handle multiple tasks and priorities with ease
A Property & Casualty and Life & Health insurance licenses are required for this position. Candidates who are not yet licensed must be willing and able to obtain one within a specified time period. Employment is contingent upon obtaining the required license. Support for licensing may be available to qualified candidates.Why You’ll Love It Here:
- Competitive pay with performance-based bonuses
- Supportive training environment with licensing assistance
- Opportunities to grow into sales or account management roles
- Meaningful work that helps protect and support the community
- Positive, team-oriented agency culture