External Care Coordinator

Comfort Keepers

  • Kendallville, IN
  • Permanent
  • Full-time
  • 14 days ago
Kendallville, Angola IN–Comfort Keepers® of Noble, DeKalb, Langrage, Steuben Cunty, IN, a provider of in-home care for seniors and other adults, is currently looking for a dedicated, experienced External Care Coordinator (ECC) for our Kendallville, IN office. At Comfort Keepers, we provide uplifting in-home care for seniors and older adults who require a helping hand, a supportive companion, and day-to-day assistance in their home. The ECC is responsible for providing engaged, extraordinary service to Seniors in the South Bend and surrounding area, while achieving consistent growth for our office. As an External Care Coordinator (ECC) you will have the opportunity to support our caregivers in delivering one-on-one care that enhances quality of life of our clients and their families. Participate in a rotating on-call schedule, handling client needs and new inquiries during off-hours.Job Summary:The External Care Coordinator (ECC) is responsible for managing the client experience from referral to continuity of care. The role of the ECC begins in the field, where they assist with developing and maintaining relationships with referral sources such as assisted/independent living facilities, hospice providers, geriatric care managers, medical specialist, caregiver resources, and other senior-related referral sources. Next, the ECC will interact with prospective clients by taking referral calls, educating prospective clients on our services, and scheduling in-home visits. Once the client has joined Comfort Keepers, the ECC will be responsible for managing the uninterrupted care of the client through the organization of family resources and other methods, such as community providers, insurance companies, case managers and other third-party payors. The ECC routinely interacts with other office staff members, as well as, clients, family members, community providers/referral sources, insurance companies, case managers, and other third-party payors. In partnership with the Franchise Owner / Operations Manager, develops sales and marketing plans, and actively assists in driving revenue growth.Job Requirements:
  • Associate or College Degree
  • Minimum of 2 years of related experience.
  • Previous experience in customer service or sales.
  • Healthcare industry experience a plus
  • Strong computer literacy, including proficiency in Microsoft Word, Excel, and PowerPoint.
  • Demonstrated leadership skills and outstanding people management skills.
  • Strong relationship-building skills with people from diverse and varied backgrounds and education levels.
  • Exceptional customer service skills and written / verbal communication.
  • A reliable vehicle and valid driver’s license with the ability to pass a background check (including motor vehicle records check).
  • Submit at least 2 references with resume to jocelliellanto@comfortkeepers.com
Job Benefits:
  • Paid Vacation/Time Off
  • Paid Mileage
  • Dental and Vision insurance
  • Paid holidays
  • Productivity Performance Bonus/incentives
Position Physical Demands: Walking, sitting, and standing with lifting not expected to exceed 25 pounds in weight. Extended time at a computer work screen and on the telephone. Office and field work both required. Start your homecare career today, apply now!

Comfort Keepers