Technical Product Manager, Restaurant Hardware Solutions
McDonald's
- Chicago, IL
- Permanent
- Full-time
- Support the Senior Manager, Restaurant Hardware solutions, by executing short-term strategy for a portfolio of hardware solutions (e.g., digital menu boards)
- Understand restaurant needs (crew, customer, manager) and translate those functional and technical needs into product requirements to be used in designing and/or selecting a hardware product, as well as continuous enhancement of the product
- Partner with market and cross-functional teams to define standards / technical specifications, select and approve global solutions, and certify new hardware solutions
- With a shift to expanded global standards and hardware as a service, the Technical Product Manager will contribute to defining market-level installation and ongoing technical support for products within their domain.
- Contribute to the performance of the team by overseeing work of suppliers and related teams
- Solve defined problems; identify ways to modify processes to meet end customer needs (e.g. operator or customer challenges with a particular hardware solution)
- Define and enforce hardware solution quality standards
- Design and execute tests to guarantee up-time of hardware solutions in the markets; oversee third party hardware certification testing where appropriate
- Provide input on deployment plan for hardware solutions to market teams
- Facilitate processes to maintain and support hardware in the markets
- Manage stakeholder relationships, including product teams as customers of hardware solutions, and ensure stakeholders are aligned with hardware roadmaps.
- Willingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community, and Family.
- Demonstrated experience owning and delivering high load technology or hardware products with measurable results.
- Experience partnering with stakeholders across a complex, global organization.
- Experience prioritizing product feature development and cost/benefit analysis (e.g. business case creation, MVP define & develop, backlog prioritization)
- Impact-minded approach, with ability to articulate goals and instill action and alignment to reach them.
- Experience working in an agile product development environment: participating in and leading agile ceremonies, managing a backlog/release plan, tracking metrics of multiple teams, removing blockers (burndown chart, release burn up, etc.)
- Demonstrated ability to manage technical products from an unclear problem statement, driving clarity, understanding, and opportunity assessment, managing trade-offs and evaluating potential concepts with internal and external partners using design thinking and agile principles.
- Experience managing technical priorities and driving strategic hardware initiatives.
- Ability to utilize data to proactively identify and solve complex problems potentially impacting the restaurant infrastructure platform function.
- Proven analytical and quantitative skills; ability to use data and metrics to back up assumptions, develop product strategy and business cases, and measure success.
- Strong written communication, presentation, and interpersonal skills, with the ability to convey complex ideas in easy-to-understand business friendly language.
- Understand customer centricity, and lead products with that mindset.
- Experience with hardware peripherals, architecture, and cataloging processes. Example hardware: kiosks, digital signage, media players, scanners, cash recyclers, audio systems, etc.
- Experience with infrastructure as a service (IaaS)
- Demonstrated ability to effectively influence and partner across product and platform teams within a global engineering organization
- Demonstrated ability to manage and navigate to drive results within a globally distributed organization
- Experience defining hardware standards and specifications that address global complexities and differences between markets / regions
- Experience managing P&L of a program and developing/managing financial forecasts to communicate ROI and spend rate
- 8+ years of technical product management or relevant experience with a Bachelor’s degree or 6+ years relevant experience with a Master’s degree.
- 2+ years working with restaurant or retail hardware solutions and platforms.
- Experience working on technical teams that manage an important product and/or a suite of products.
- Experience communicating with leadership and setting expectations for major cross-functional initiatives.