Training Manager Sacramento, California

• Primary liaison to field and departments for Training
• Conduct needs analysis studies and confer with Subject Matter Experts to determine training needs and support SBM Corporate, Operations and Training Department initiatives
• Responsible for onboarding new Associate App/Mobile sites onto the Training program in partnership with 4insite and Operations teams
• Work with Field Leadership to onboard non-Associate App sites as needed
• Assist in the planning, development and roll-out of training initiatives
• Provide training, coaching and support to Managers on training delivery expectations, manual transcript validation, best practices, and program execution
• Onboard and support new (transition) sites onto training program
• Research and work with SMEs to evaluate and update existing training materials/curriculum and archive outdated training materials/curriculum
• Work with existing training processes and systems to develop and improve process flows
• Communicate new content and required training to organization and stakeholders
• Acts as a "filter" for new content requests and communicates priority to video content team
• Help identify needs for new content development and supports creation of content as needed
• Partner with LMS Manager to ensure sites are meeting their Training Compliance goals and provides support and mitigation efforts as needed
• Maintain records and provide reports as needed in support of Training Department KPIs
• Provide proactive solutions and recommendations to quickly navigate through challenges encountered within the Training program
• Seek feedback often and adjust approach based on needs of the field and organization
• Some travel may be required based on business needs
• The above list is not all inclusive – other duties as assigned

• Bachelor's degree (B. A.) from four-year College or university; 2-4 or more years related experience and/or training; or equivalent combination of education and experience
• Field/Operations experience preferred
• Foster a collaborative work environment and comfortable interacting with all levels of the organization
• Possess strong communication and interpersonal skills
• Presents challenges in a professional manner with a focus on partnership
• Prioritize tasks, meet deadlines, work in a fast-paced environment, and be adaptable to change
• Excellent written and verbal skills; detail orientated and accurate
• Ability to read and interpret documents and write reports, trainings and/or correspondence
• Ability to present in front of groups as needed
• Strong reasoning and critical thinking agility with a focus on solutions
• Ability to work independently and within a team environment
• Proficiency in MS Suite and Smartsheet

SBM Management