Patient Coordinator Senior Associate - Colorectal Surgery

Nebraska Medicine

  • Omaha, NE
  • Permanent
  • Full-time
  • 17 days ago
Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.Shift: First Shift (United States of America)Sr Associate Patient Coordinator - Colon and Rectal Surgery/General SurgeryNebraska Medicine is seeking a Sr Associate Patient Coordinator for Colon and Rectal Surgery/General Surgery. This role involves coordinating patient care, managing referrals, and scheduling appointments for Colorectal Surgery and General Surgery. This individual will work closely with a dedicated, team-oriented group, ensuring efficient scheduling, managing complex patient needs, and assisting with tasks such as obtaining medical records and following up on referrals. The ideal candidate will be organized, personable, and able to thrive in a fast-paced environment. This position is critical to the continued growth of the department and ensuring excellent patient care across multiple surgical specialties.Location:Schedule:Full-TimeMonday - Friday8:00 AM - 4:30 PMWhy Work at Nebraska Medicine?Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.Leading Health Network Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care.Diversity and Inclusion We value diverse backgrounds and experiences, reflecting the communities we serve.Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.Be part of something extraordinary at Nebraska Medicine!Duties: Sr Associate Patient CoordinatorProperly, professionally and sensitively obtain and handle medical records by communicating and coordinating with patients, physician offices, hospitals and other medical organizations/personnel in order to create accurate and sufficiently comprehensive patient charts. Coordinate patient referrals to designated clinical programs and services by being a part of and communicating with a team of people tasked with ensuring that patient appointments are timely, accurate and appropriate. Register and schedule patients in a customer service oriented, efficient and effective manner and in accordance with department guidelines. Complete complex scheduling of multiple appointments and/or services. Provide clerical support relating to scheduling and/or coordination of various services and surgical procedures within the organization. Provide administrative support as necessary to all team members in clinic, surgical and procedural areas, as assigned.Required Qualifications: Sr Associate Patient Coordinator
  • Minimum of one year of experience in a healthcare customer service environment required.
  • High school diploma or equivalent required.
  • Minimum of one year post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in customer service or medical scheduling related capacity (one year of education equals one year of experience) required.
  • Demonstrated verbal and written customer relations skills required.
  • Ability to work collaboratively and cooperatively with an interdisciplinary team required.
  • Knowledge of medical terminology required.
  • Demonstrated analytical, prioritizing and organizational skills required.
  • Demonstrated ability to provide a high level of customer service to physicians, patients and other internal/external customers required.
Preferred Qualifications: Sr Associate Patient Coordinator
  • Experience in a healthcare environment with working knowledge of scheduling or healthcare record collection and registration systems preferred.
  • Clinical background in assigned area preferred.
  • Associates degree in business, healthcare or related field preferred.
  • Medical Assistant or Nursing Assistant preferred.
  • Previous experience with Microsoft office, data entry and electronic health records programs such as EPIC preferred.
  • Currently licensed medical assistant, patient care technician or certified nursing assistant (CNA) certificate preferred.
Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status.

Nebraska Medicine