Visitor Relations
- Mukilteo, WA
- $27.20 per hour
- Contract
- Full-time
Location:Everett, WA
Hourly rate: $27.20
Contractor benefits: Medical, Vision, Dental, 401k
Job Description:As one of Puget Sounds most popular tourist attractions, we typically welcome more than 300,000 visitors every year to experience tours of the Everett factory along with a 26,000 square foot Gallery of interactive and educational exhibits showcasing a wide range of aerospace innovation and STEM learning concepts. In addition, the facility hosts special events and community activities, as well as various educational and public programming engagements.
Visitor Relations Tour Guides serve as brand representatives and are responsible for learning and presenting detailed Boeing content and scripted material to deliver enhanced experiences such as the Everett Factory Tour, Boeing Backstage Pass, and other interactive presentations. This role also supports engagement throughout the Future of Flight facility, including ticketing and lobby services, leading interactive STEM activities such as robotics and drone experiences, and interpretation of gallery exhibits. In addition to giving tours, responsibilities involve other tour operations assignments and posts. Visitor Relations team members must demonstrate active visitor engagement and customer-focus, as well as capacity and enthusiasm for learning and sharing accurate information about Boeing products and aviation concepts. They will coordinate with other team members to conduct daily on-time business processes to support Future of Flight priorities.
This opening is for full-time positions which will include work on weekends and holidays. Boeing Future of Flight is currently open five days a week, Thursday through Monday. Operating hours are subject to change based on seasonal need, special events, and operational growth.
Primary duties:
Engages customers enthusiastically; supports all aspects of visitor experience to enhance Boeing brand and products. Actively creates exceptional experiences for a diverse audience.
Creates a positive impression of The Boeing Company, reflecting Boeing values in all activities and in all contact with the public.
Memorizes and delivers extensive scripted material and approved messaging to guests. Actively incorporates script updates and new content as required. Practices continuous learning with supplemental material and Boeing Company news.
Leads tour activities with up to 52 attendees and theater presentations with up to 200 attendees.
Facilitates ticket purchases, guest greeting and briefing, theater tech and other operational assignments in support of these programs.
Assists visitors with general building wayfinding and services at both Future of Flight and Everett Factory sites.
Learns gallery and exhibit content and actively engages with visitors to share information accurately. Facilitates interactive experiences with general public, groups and event guests. Proactively addresses and/or reports safety issues or concerns. Assists with evacuating guests during emergencies and implements safety training practices as needed.
Works efficiently to optimize program timing and throughput with tours and works collaboratively on position coverage and rotations.
Works a flexible schedule which may include early mornings, mid-days, and evenings, plus weekends and holidays as tour and event schedules require.
Completes mandatory training assignments in a timely manner and participates actively in team training and meetings.
Other duties as assigned.Required Qualifications:
1 or more years' related work experience in a role which required strong customer service and communication skills
Experience with a role that requires presenting, training, teaching, or acting in a client facing environment
Experience working in a team environment
Proven reliability, punctuality and regular attendance
Flexible schedule with ability to work early mornings, mid-days, evenings, weekends and holidays
Must be able to work in standing or walking positions for up to six (6) hours per shiftPreferred Qualifications:
Six months experience giving public tours and/or public speaking
Six months experience with technology related to events, exhibits, or POS
Proficient with Microsoft Office tools
Any experience with Boeing and/or Boeing Future of Flight
Education/experience typically acquired through basic education (e.g. High School diploma/GED) and typically 4 or more years' related work experience or an equivalent combination of education and experience (e.g. vocational school/Associate+2 years' related work, Bachelor, etc.).Ability to Perform the Following Requirements:
Current required schedule: Thursday through Monday, 100% onsite.
Punctual attendance and compliance with daily team rotation and break schedules
Ability to speak intermittently for 90 minutes at a time, 3-4 times daily
Professional written and verbal communication skills, information retention skills
Frequent walking on various surfaces and standing
Occasional stair climbing/descent
Occasional to frequent sitting
Occasional grasping/handling and keyboarding/mouse use
Limited lifting, reaching, carrying, pushing/pulling up to 20 pounds, gripping, squatting, neck and head rotation, bending and twisting
Ability to use: radio, microphone, computer, cell phone, writing implements, cleaning supplies, PPE equipment
Training and Competency Requirements:
Successful training completion is a contingency of employment.
Engages customers proactively. Creates a positive impression of The Boeing Company, reflecting Boeing values in all activities and in all contact with the public.
Memorizes and delivers scripted material and approved messaging to guests. Actively incorporates script updates and new content as required.
Proficient with gallery and exhibit content and actively engages with visitors to share information accurately.
Facilitates interactive experiences with general public, groups and event guests as requested.
Proactively addresses and/or reports safety issues or concerns.
Uses good judgment and teamwork to collaborative effectively on staffing coverage and rotations.
Completes mandatory training assignments in a timely manner, and participates actively in team training and meetings.
Complete assigned tasks as instructed and report back to leadership teammates with any concerns. Follows all Boeing and Boeing Brand Experience policies and procedures.
Is always gracious and hospitable. Maintains poise under pressure, eye contact and has a friendly communication style, and strong customer service focus.
Proficient with ticketing system and functions, and other locations as trained and assigned.Dress Code:
Business casual appearance standards
Footwear must meet factory safety requirementsComments
Shifts: 1st shift 8:00 am - 6:00 pm
33-40 hours/week Thursday-Monday
Must be U.S. Person for purposes of Export Compliance.
EEO Statement Apollo Professional Solutions, Inc. is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, marital status, age, national origin, ancestry, disability status, medical condition, pregnancy, genetic information, protected veteran status, gender, sexual orientation, gender identity or expression, or any other status or characteristic protected under federal, state, or local law.
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