Care Navigator
- San Francisco, CA
- Permanent
- Full-time
- 3+ years of experience in a healthcare practice, preferably in a patient representative or care coordination role
- High school diploma or GED required
- Experience with health insurance, including verification and understanding of medical terminology
- Strong organizational skills with the ability to handle multiple tasks in a fast-paced environment
- Excellent oral and written communication skills for clear and efficient communication with patients, providers, and the Care Team
- Strong attention to detail to ensure that all information is accurate and comprehensive
- Technologically savvy, including proficiency with EHR and related systems
- Ability to work independently in a remote setting while collaborating effectively with team members
- Multilingual capabilities preferred, but not required
- Knowledge of community resources in the applicable geographic area
- Ensures patients receive the support and resources they need by acting as the main point of contact and providing ongoing communication to help them navigate the healthcare system.
- Demonstrates the ability to change course and take on new tasks as needed, thriving in a fast-paced environment and responding to evolving patient needs.
- Works with a sense of urgency to ensure all administrative, clinical, and coordination tasks are completed promptly, helping to expedite the delivery of care for patients.
- Works cohesively with the Care Team, providers, and other stakeholders to ensure smooth care delivery and address patient needs effectively.
- Utilizes clear, empathetic, and professional communication with patients, their families, and healthcare providers to ensure all needs are addressed and met.
- Ensures all documentation and patient information is accurate, complete, and updated in a timely manner.
- Demonstrated ability to facilitate the coordination of care across multiple providers and service levels, ensuring continuity and timeliness of patient care.
- Experience in verifying insurance information, handling prior authorizations, and addressing insurance inquiries to ensure patients are covered and have access to necessary services.
- Ability to accurately enter data and navigate multiple healthcare technology systems, including EHRs and CRM platforms, to maintain organized and up-to-date patient records.
- Ability to identify and resolve issues that may arise in patient care coordination, such as insurance eligibility, scheduling conflicts, or resource gaps.
- Capable of managing various tasks, such as scheduling appointments, patient follow-ups, and handling insurance inquiries, while maintaining attention to detail and deadlines.
- Ability to effectively engage with patients from diverse backgrounds, demonstrating cultural sensitivity and empathy to meet their individual needs.
- Maintains appropriate professional boundaries with patients and team members while ensuring patient privacy and confidentiality in all interactions.