Senior Manager, Premium Seating and Experience

• Build and maintain strong relationships with an account base of 90 premium seat Suiteholders
• Manage Suite Administration office and staff before and during the US Open. Provide customer service to all suite holders. Oversee Levy Restaurants Luxury Suite support operations year round.
• Work with Levy Restaurants to offer all premium suite customers high-end catering services, menu opportunities and a detailed method for placing food and beverage orders that utilizes technology for efficiency and simplicity.
• Work with Levy Restaurants to staff catering attendants at appropriate levels to maintain legendary, world-class service to premium suite holders.
• Conduct in-suite visits to ensure service levels are exceptional.
• Deliver benefits, amenities and service that exceed premium suite customers’ expectations.
• Manage all At-Cost Food and Beverage Planning and Execution. (Player, Media, Umpire and Presidents Suite) Act as liaison with all key stakeholders to ensure menus reflect needs and spaces operate effectively.
• Maintain F&B sponsor product offering information for site wide menu development facilitating the approvals from Partnership Marketing Department for all menus/mediums.
• Act as NTC team lead for F&B implementation/evolution of mobile ordering. Work alongside USTA IT to ensure system functionality meets the need while delivering an excellent experience for our guests.
• Coordinate all USTA and USTA affiliates conference dining requests during the US Open period with Levy Restaurants. Maintain food & beverage spreadsheet and ensure Levy’s responsiveness.
• Manage signage/graphic installs in all F&B areas.
• Provide décor design services and recommendations for interior space and implementation of such for NTC/US Open, inclusive of suites. Maintain relationships with industry vendors.
• Assemble master plan of furnishings and artwork requirements for all indoor spaces on campus, not limited to office spaces and restaurants. Maintain template for all F, F & E upgrades for all defined locations. Provide recommendations on replacement, upgrades and additional inventory on an annual basis.
• Work on special projects related to graphic/stadium décor i.e. selection and production of photos (Getty images) or art pieces for attraction spaces, offices, stadium, courts, and grounds. Coordinate installation with Facility Operations and/or vendors.
• Act as Green Initiative lead related to all F&B areas. Partner with outside consultant to ensure the program is established and followed through during the event.
• Work with outside Environmental consultant to promote green building methods and ensure construction adheres to LEED standard for projects.
• Maintain current Luxury Suite database with all relevant information (i.e., suite holder address, suite assignments, invoicing, furniture, fixtures, schedule of repairs and maintenance).
• Develop and oversee implementation of operational plan for Suite Refresh and annual maintenance.
• Create Suite maintenance checklist and timeline to be coordinated with Facility Operations staff. Oversee and verify completion of routine preventative maintenance of all Luxury Suites. Supervise and monitor the work progress on all suite related projects. Ensures projects are on schedule and within budget.
• Coordinate exclusive merchandise offerings for suite partners/guests.
• Manage premium experiences/events to include private parties, (Ex. Weddings. Bat/Bar mitzvahs)
• Collaborate with Manager, Community Relations, Manager, Event Operations, and Sr. Coordinator, Event Services to fulfill event needs
• Coordinate food service requirements for all year-round NTC events (where necessary) with Levy or other food service operators.
• Manage all stadium court time inclusive of USTA Foundation needs/requests.
• Collaborate with Sr. Manager, Event Operations to maintain appropriate inventory system of all FF&E in premium areas (suites/restaurants)
• All other event support as defined by Managing Director, Event Services.

• Bachelor’s of Business or Fine Art’s Degree (preferably bachelor’s in related field)
• 5+ years experience in Hospitality industry (Sports preferred)
• Interior design skills/experience preferred.
• Good oral and written communication skills and excellent organization skills.
• Strong teamwork and team synergy skills required.
• Exhibit good judgment and decision-making skills.
• Proficient computer skills required. Proficient with Google Suite, Word, and Excel.
• Position is considered exempt.
• Position is considered Hybrid outside the US Open period to be defined by the Managing Director, Event Services.

• Flexibility: Our Hybrid with Flexibility approach combines a balance of remote working with in-office collaboration to spark teamwork and creativity.
• Comprehensive benefits designed to meet your unique needs: Medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance are a small part of our offerings.
• Time to recharge and energize: Generous paid time off policy - including vacation, sick, personal, and paid holidays, parental leave, and a paid winter recess.
• Plan for your future financially and professionally: 401(k) with employer matching (up to 3%), promotional and growth opportunities, Learning and Development programs to learn on the job, and up to $5,000 for tuition reimbursement, per academic year.
• Mental and emotional wellness: Resources for overall well-being including mental health and meditation benefits.
• Other cool perks: A personalized health management program, pet insurance, commuter benefits, identity theft protection, discounts with our network of partners, and fun events are just a few of the optional benefits available.

USTA National Tennis Center Inc