Enterprise Client Success Manager

Creative Alignments

  • USA
  • Permanent
  • Full-time
  • 29 days ago
BridgeCare, a women and parent-led company, is dedicated to driving systemic change to create a more equitable and effective early childhood education system. Our platform lays the groundwork for making quality Early Care and Education (ECE) accessible to all. Join us as an Enterprise Client Success Manager and contribute to our mission of transforming the ECE system to better serve families and providers, prioritizing their needs every step of the way.BridgeCareBridgeCare believes in making great technology publicly available, accessible, and easy to use.
We are a small, women-led, hardworking team of technologists who make the system of childcare work. We believe every child should have access to excellent early childhood education, every person should be able to pursue purpose and enjoy family, and every provider should be valued as an educator. The BridgeCare team does this by providing a user-experience-driven technology suite designed to create a functional, effective early childhood education system.
BridgeCare’s software is a white-label data and case management system for government agencies in the Early Childhood Care and Education (ECCE) sector. It is made for organizations that support parents and ECCE providers, primarily licensed childcare and public preschool programs.What You Will DoThe Enterprise Client Success Manager is responsible for being a trusted advisor to Enterprise-level clients by leveraging ECE industry expertise and client success experience. This role will build and maintain client relationships to ensure clients are delighted with BridgeCare. Our goal is for our clients to be our partners and advocates and to have them feel very closely connected to our team and mission. Our client relationships are long term and this role will own end-to-end client relationships throughout the client lifecycle.Responsibilities
  • Developing and managing strategic client relationships to align with BridgeCare’s Customer Journey
  • Strategizing opportunities to deepen engagement and build community among clients
  • Ongoing communication with clients, supporting needs, and addressing questions
  • Identifying opportunities for expanded services
  • Sharing client feedback to inform product and development priorities
  • Client support and user training, including reports
  • Working cross-functionally to internally advocate for client priorities
  • Configuration changes with clients in BridgeCare’s software (technical setup, but in a no-code environment)
  • Detailed note-taking and meeting documentation
Who You AreYou are passionate about early childhood education and childcare. You are looking to leverage your skills in relationship-building and client service towards the mission to make ECE more accessible and equitable for families of all backgrounds. You thrive in startup settings, and you're proactive in developing your skills to further your career.Qualifications
  • 5+ years’ experience in a B2B SaaS environment
  • Background in or connection to early child education and childcare
  • Strong written and verbal communication skills
  • Strong interpersonal and listening skills
  • Comfortable proactively learning and using new software
  • Experience working in a startup environment preferred
  • Humble yet personable and confident
  • Organized and detail oriented
  • Able to anticipate client needs and offer great client service
  • Understands the value and importance of long-term partnerships & relationships
  • Self-starter, able to work independently and autonomously in a demanding environment
BenefitsRemote work, Flexible scheduling, Flexible PTO, Medical, Dental, Vision, Long-Term Disability, Life Insurance, FSA, HSA and Company matched 401(k)BridgeCare is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. BridgeCare makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Creative Alignments