Regional Director of Operations - Senior Living
- Rapid City, SD
- Permanent
- Full-time
- Genuine concern for and ability to work with the elderly.
- Bachelor’s degree in a related field preferred.
- Must be licensed in good standing if required by the State Licensing Authority, if needed.
- Must be able to communicate effectively with Residents, families, staff, community officials, referral sources, and the general public.
- Must meet all State health requirements.
- Must be able to perform duties and responsibilities (Essential Job Functions) with or without reasonable accommodation.
- Must be computer literate.
- Experience with financial reporting and managing multiple budgets.
- Subject to a criminal background check as needed per state requirements.:
- Work with the Facility management staff and corporate staff in planning all aspects of Facility operations, including setting priorities and job assignments.
- Monitor each department, and communicate and interpret policies.
- Ensure the safety of Residents, their visitors, and staff regarding Infection Control, Fire, and Safety policies and procedures.
- Conduct routine inspections of services being provided to ensure the highest quality.
- Maintain current knowledge of OSHA and State Regulations and routinely monitor facility compliance.
- Ensure understanding and compliance with all regulations regarding Residents’ rights.
- Evaluate performance, provide feedback, assist, coach, and discipline staff as necessary.
- Oversee hiring of all new candidates for employment, including the interview and orientation process
- Monitor employee morale, provide mentorship and a supportive team environment, and encourage the professional growth of all employees through orientation, training, and ongoing education.
- Ensure compliance with employment laws and Facility policies.
- Manage turnover and maintain a network of recruitment sources.
- Operate facilities within the established budget.
- Routinely monitor labor costs, raw food costs, accounts receivable, accounts payable, and payroll functions.
- Maximize revenue through census development and Resident mix.
- Effectively market the facility to reach and maintain budgeted occupancy.
- Evaluate and understand market trends and competitors’ strengths and weaknesses and successfully position the facility in the marketplace.
- Develop an annual business plan and quarterly internal and external marketing plans.
- Ensure optimum/maximum occupancy, revenue, and profitability for the facility.
- Create a culture that emphasizes customer service and relationship building.
- Effectively perform all phases of the internal sales process: inquiry calls, pre-tour, tour, and post-tour (closing).
- Effectively perform all phases of the external relationship: building/partnering with referral sources.
- Develop and maintain positive relationships with State regulators, the community at large, families, Residents, ombudsmen, and other professionals on behalf of the Facility.::