APPLICATION INSTRUCTIONS:CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please to complete the . Please do not apply here, apply internally through Workday.CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please to complete the Please do not apply here, apply internally through Workday.If you are NOT a current employee or student, please click “Apply” and complete .Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see .JOB DESCRIPTION AND POSITION REQUIREMENTSARL's Supply Chain Department is looking for a self-disciplined, highly motivated, and customer service-oriented individual for the role of IT Support Specialist Intern to provide customer support for the Applied Research Laboratory at the Pennsylvania State University.ARL/Penn State’s purpose is to research and develop innovative solutions to challenging scientific, engineering, and technology problems in support of the Navy, the Department of Defense (DoD), and the Intel Community (IC).This position will be responsible for new account setup, resolving account issues, and maintaining active user accounts.You will:Assist file exchange users with password resets, MFA resets, and new account setupAssist file exchange users unlock suspended accountsAdd/remove permissions to file exchange share spaces and delete inactive user accountsSet up new file folder structures as requested by ARL staffCreate group permissions, troubleshoot any file access issuesInvestigate application issues, perform cause analysis, and take corrective actionsPerform yearly auditsCreate/update documentation and frequently asked questionsUpdate the user data in the Supply Chain Database; as new suppliers are added, ensure their user information is reflected in DatabaseRequired skills/experience areas include:Past success in providing ideas in written form for clear comprehension to an audienceDemonstrated ability to work through a difficult problem, using proper steps to define and formulate ideas to reach a solutionSuccess in an office environment, where various forms of communication and organizational skills were crucial to be effectiveDemonstrated ability to exercise discretionAbility to express yourself and ideas successfully to others in order to provide understandingDemonstrated organization skillsPreferred skills/experience areas include:Current secret government security clearanceYour working location will be fully on-site, located in State College, PA.ARL/Penn State’s purpose is to research and develop innovative solutions to challenging scientific, engineering, and technology problems in support of the Navy, the Department of Defense (DoD), and the Intel Community (IC).FOR FURTHER INFORMATION on ARL, visit our web site atBACKGROUND CHECKS/CLEARANCES Employment with the University will require successful completion of background check(s) in accordance with University policies.All positions at ARL require candidates to possess the ability to obtain a government security clearance; you will be notified during the interview process if this position is subject to a government background investigation. You must be a U.S. citizen to apply. Employment with the ARL will require successful completion of a pre-employment drug screen.CAMPUS SECURITY CRIME STATISTICSPursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review .EEO IS THE LAWPenn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.
