Accounts Receivable Specialist (Online Billing)

• Input invoices into designated customer systems for online billing to customers within 48 hours.
• Follow-up with customers to ensure all online billing requirements are met for timely and proper payment of invoices.
• Communicate to various departments any requirements that are obstacles for timely and proper payment of invoices.
• Assist departments in rectifying issues so online billing complies with customer invoice portals.
• Contact customers by telephone or email for purchase orders as needed to invoice open work orders.
• Responsible for updating and maintaining client billing database and other support files
• Initiate appropriate follow-up action.
• Perform other specific duties and projects as assigned by manager.

• Contact customers by telephone or e-mail and determine the reason for past due payment
• Work from Billtrust platform to reduce past due balances
• Reviews Billtrust to ascertain the status of collections and outstanding balances.
• Records information about the financial status of customers and status of collection efforts.
• Review the status of delinquent accounts and initiates collection action by contacting each account according to due date.
• Communicate immediately any credit risks or bad debt information to manager upon discovery
• Ensure unapplied credits are identified on a timely basis and are cleared against outstanding receivable balances as deemed appropriate by customer.
• Record information about financial status of customers and status of collection efforts
• Initiates appropriate follow-up action on mail returned as undeliverable.
• Participate in Account Past Due Meetings and report status of all delinquent accounts assigned.
• Process Credit Card transactions.
• Perform other specific duties and projects as assigned by Manager.
• Make customers follow up calls and create a schedule to follow up on past due accounts as designated by the Billtrust platform.
• Send customer required statements to customers and maintain account status.
• Responsible for working through all assigned accounts utilizing company accounting system, Billtrust
• Required to notify manager of any customer disputes within 24 hours and work towards resolving issue the internal company process.
• Responsible for handling customer calls and assisting customers with collection questions,
• Enter customer information into the company database and follow department collection process

• Excellent written and verbal communication skills
• Excellent Organizational Time Management skills
• Proficient in Microsoft office Suite and similar software
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively before groups of customers or employees of the organization.
• Must be able to maintain effective working relationships with employees, Co-workers, and Managers in other departments
• Must be willing to work off-hours as specific needs dictate and willing to assume more responsibility as required.
• Must have a full understanding of the Accounts Receivable process.
• Must have strong reconciliation skills.
• Must be able to manage a high volume of customer calls daily & e-mails (35-50 calls/e-mails per day)
• Must be able to follow the documented Collection Process with minimal supervision.
• Ability to manage time efficiently.
• Ability to be assertive and professional.
• Ability to maintain records and files in an organized manner
• Able to operate a calculator.
• Familiarity with clerical practices, office procedures and automated equipment.
• Ability to perform computations with reasonable speed and accuracy.
• Present a clean, neat appearance, mature and responsible.
• Maintain an organized and tidy work area.
• Willing and able to learn quickly and perform accurately and neatly with a degree of flexibility.
• Motivated to continuous self-development and training.
• Self-confident and able to work with minimum supervision.
• Willing to comply with employee handbook.

• 1-year minimum related experience and/or training; or equivalent combination of education and experience.

• None

• Position is desk bound and work is performed in an office
• Prolonged periods of sitting at a desk and working on a computer
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Occasionally required to climb or balance and stoop, kneel, crouch, or crawl
• Occasionally required to lift and/or move up to 25 pounds

• The hourly range for this position is $22.00 - $32.00. The specific pay offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location.

Raymond West