IT Support Technician

Yuma Union High School District

  • Yuma, AZ
  • $19.50 per hour
  • Permanent
  • Full-time
  • 20 hours ago
Job Description:Job Title:IT Support TechnicianDepartment:TechnologyReports to:Chief Information Officer or DesigneeEffective Date:08/15/2024Salary Grade:Classified Support Grade XV$19.50 hourlyFLSA Status:Non-exemptJob Summary:The IT Support Technician provides support to ensure the efficient operation of technology equipment, software and systems; and solves technology related problems. This position supports Yuma Union High School District #70 and Yuma Elementary School District #1.Essential Job Functions:
  • Install, configure and maintain computer operating systems and application software.
  • Configure, install, and maintain technology equipment (e.g., computers, printers, peripheral devices, etc.)
  • Troubleshoot issues with and repair technology equipment (e.g., computers, printers, peripheral devices, audio-visual equipment, phones, etc.)
  • Troubleshoot issues with building technology systems (e.g., network and wireless infrastructure, intercom systems, phone systems, etc.)
  • Provide customer service, demonstrating professionalism and courtesy, over the phone, in-person, and via communications platforms (eg., email, chat, etc)
  • Use resources (e.g., search engines, knowledge bases, wikis, documentation, forums, etc.,) to independently research problems and find resolutions.
  • Collaborate with cross-functional teams, district personnel, vendors and service providers, etc., to improve support and resolve problems.
  • Participate in meetings, training, conferences, projects, etc.
  • Stay up-to-date on emerging technologies, support trends, cybersecurity practices, etc.
  • Prepare reports and documentation related to providing IT support.
QUALIFICATIONSRequired (Education & Experience):
  • High school diploma or equivalent
  • 1-year experience providing information technology support.
Additional Eligibility Requirements:
  • Valid driver’s license
Position Type & Work Schedule:
  • Full-time, 8 hours a day, Monday - Friday
  • 12 months
  • May need to work during emergencies and occasionally on evenings and/or weekends.
Knowledge, Skills, and Abilities:
  • Excellent verbal and written communication skills.
  • Excellent interpersonal skills with a proven ability to collaborate with a team and establish effective working relationships.
  • Excellent analytical and problem-solving skills.
  • Knowledge of technology systems and support methods.
  • Excellent organizational skills and attention to detail, with the ability to create plans and schedule activities to complete assigned work.
  • Proficient with or able to quickly learn systems and support practices.
  • Proficient with Google Workspace, Microsoft Office or similar software.
  • Ability to adapt to changing work priorities; display technical aptitude; be attentive to detail; and work under time constraints.
  • Ability to perform algebraic math; read and understand technical information; create documents; present information to others; and solve practical problems.
  • Ability to utilize support tools (i.e., diagnostic tools and software, hand tools, power tools, cleaners, ladders, etc.).
Work Conditions:
  • Indoor work with some outdoor work.
  • Be able to lift up to 50 lbs.
  • Work with computer equipment and electronics.
Note(s):
  • Some travel between the districts’ facilities.
  • Benefit eligible
This job description has been approved by:Chief Information OfficerDateExec. Director of Human ResourcesDateThe employee’s signature below indicates they understand the requirements, essential functions, and duties of the position.Employee’s SignatureDate

Yuma Union High School District