DIRECTOR, NETWORK OPERATIONS POPULATION HEALTH
- USA
- Permanent
- Full-time
The Director of Network Operations plays a key leadership position in ensuring the effective coordination and integration of services within the network, driving excellence in patient care, operational efficiency, and financial performance. This role presents a unique opportunity to transform and advance the care and services provided to network patients, and to align strategic priorities across Accountable Care Organization partners providersJOB REQUIREMENTS10+ years Experience in Healthcare business environment Required
5 - 7 years Management Experience RequiredKnowledge, Skills and AbilitiesSuccessful candidates may have experience in clinical operations and healthcare administration, health insurance / payor operations and strategy, healthcare consulting, and/or experience in government or healthcare policy
They must be able to manage multiple larger and small projects and work well in matrixed environments
Knowledge of healthcare regulations, compliance standards, and industry trends
Must demonstrate ability to build and maintain effective relationships with internal and external stakeholders
Commitment to promoting a culture of patient-centered care, diversity, and inclusion.Job Responsibilities
Essential Function
Key leader representing TriHealth, and will engage and interact with executive and other leaders in the community. Professionalism, empathy, comfort navigating complex communications, and an ability to engage and address issues across a broad spectrum of topics
Responsible for executing on key components of the overall TriHealth and Population health ACO strategy
Define strategy, innovate, and collaborate across a set of diverse stakeholders, and requires a strong skill set in analytics, executive-level communications, stakeholder engagement, and clinical program design/oversight
manage and integrate efforts across the following domains: clinical quality, health information technology and analytics, and operational programs and process improvementsOther Job-Related Information:Working Conditions:Climbing - Rarely
Hearing: Conversation - Consistently
Hearing: Other Sounds - Frequently
Kneeling - Rarely
Lifting 50+ Lbs. - Rarely
Lifting
50 Lbs. - Occasionally
Pulling - Rarely
Pushing - Rarely
Reaching - Rarely
Sitting - Frequently
Standing - Rarely
Stooping - Rarely
Talking - Consistently
Use of Hands - Frequently
Color Vision - Occasionally
Visual Acuity: Far - Frequently
Visual Acuity: Near - Consistently
Walking - FrequentlyTriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:Serve: ALWAYS…
- Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
- Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
- Refrain from using cell phones for personal reasons in public spaces or patient care areas
- Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
- Offer patients and guests priority when waiting (lines, elevators)
- Work on improving quality, safety, and service
- Respect cultural and spiritual differences and honor individual preferences.
- Respect everyone's opinion and contribution, regardless of title/role.
- Speak positively about my team members and other departments in front of patients and guests.
- Value the time of others by striving to be on time, prepared and actively participating.
- Pick up trash, ensuring the physical environment is clean and safe.
- Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
- Acknowledge wins and frequently thank team members and others for contributions.
- Show courtesy and compassion with customers, team members and the community