Bilingual (Spanish) Care Coordinator

• You are flexible and can embrace change
• You value progress over perfection
• You care about your work, the team you’re on, and the people we are helping
• You make it a priority to get to know the people around you – build relationships with your colleagues and business partners
• You say what needs to be said, while considering how it’ll affect culture and output
• Hold others to a high standard

• May maintain elements of the assigned clients’ files, employee files and all related paperwork.
• Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records.
• May provide direct training.
• Assigns homecare aides based on the client’s overall needs and Plan of Care.
• Monitors the performance of assigned homecare aides who provide and support patients with personal care to ensure quality service.
• Proactively communicates schedules and changes with clients, home care aides, referral sources, team leads, managers and the branch manager.
• May conduct in home visits with a client per month to maintain perspective and connections to the Client and Caregiver experience.
• Prepares and submits routine departmental reports as required.
• Records and maintains accurate documentation of the client’s condition and overall service.
• May, where applicable, conduct and keep record of client satisfaction surveys, client in-home visits, employee evaluations and employee in-service trainings.
• Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents.
• Provides education and coaching on changes to a client’s Plan of Care.
• Maintains positive working relationships with clients, homecare aides, referral sources, team leads, managers and branch managers.
• Ensures compliance with local, state and federal laws as well as with Company policies and procedures.
• Performs other related duties as assigned.

• Excellent organizational skills: ability to multitask and manage multiple responsibilities.
• Able to supervise staff and provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals.
• Strong problem-solving skills; ability to deal with conflict in a professional manner.
• Ability to multitask and manage multiple responsibilities.
• Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.
• Bilingual in both Spanish and English (read, write, speak)

• At least 18 years of age.
• High school graduate or equivalent preferred; May require higher level of education or certification.
• Basic computer literacy and typing skills.
• Current PPD, or Chest x-ray if applicable.
• Medicaid, Waiver, or Home Healthcare experience preferred.
• Other Requirements pursuant to state or local rules as applicable.

• Direct deposit
• Healthcare, dental, and vision insurance
• Paid time off and parental leave
• 401k
• Ongoing, in-depth training opportunities
• Meaningful work with clients who need your help
• Career growth and experience with an industry leader with 50+years of history in a high-demand field

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