Founded over 40 years ago, American Leak Detection is the world leader in the accurate, non-destructive detection of hidden water, sewer, gas and swimming pool leaks. American Leak Detection sets the standard for non-invasive leak detection and repair using proprietary methods and the most advanced, sophisticated technology. Our customers include residential homeowners and industry professionals like plumbers, building contractors, insurance adjusters, apartment managers, drain cleaners, restoration specialists, and municipalities.American Leak Detection is looking for a proactive, service-oriented worker with a positive attitude to join our team as a Data Entry/Customer Service Representative (CSR). Great candidates will be a seamless liaison between customers and our service technicians. Must meet all assignment deadlines and have a desire for growth within the company.Duties include:Answer incoming customer callsProvide service informationConfirm recommendations and estimate appropriate servicesSchedule appointmentsTranscribe technician field reportsFollow all state and code requirementsBring attention to any procedure/policy failures and/or correctionsRequired Qualifications:Accurately type 40 WPMExceptional Customer Service SkillsProfessional Phone MannerAbility to multitask in a fast-paced, high-call environmentExcellent grammar, spelling and punctuationMust be able to pass a criminal background check and drug screeningPreferred Qualifications:Phone-related customer service experienceDesired Qualifications:Bilingual a plusRelevant Work Experience: 1+ yearEducation Level: High School or equivalentSalary/Wage: Starting pay $15+, negotiable with experienceBenefits: Paid vacation, paid holidays, 401K matching, health insurance, paid trainingStart a career today with American Leak Detection!
