Director of Operations
- Minneapolis, MN
- $120,000-150,000 per year
- Permanent
- Full-time
- OUR VISION: Innovation through teamwork
- OUR MISSION: We are committed to solving complex technology challenges through the power of an innovative team
- LEADERSHIP MINDSET: Through a mindset of excellence, innovation, and entrepreneurship, we provide customized solutions for our clients while advancing the industry
- PEOPLE DEVELOPMENT: Through our actions of leadership and support, we create an environment for our people to grow to embrace excellence and innovation
- TEAM: Together everyone achieves more through our commitment of accountability, respect, effective communication, and collaboration
- CLEINT FOCUSED: We make it easy for our clients to receive exactly what they expect because we are listening
- Supervise, develop, coach, guide, evaluate, hold accountable and discipline Operations Department personnel in accordance with PTI policies and procedures.
- Develop Operations Department short- and long-range goals to coincide with ompany objectives.
- Establish and maintain procedures and standards for quality installations.
- Monitor installations for on time on budget performance.
- Determine appropriate staffing levels for Operations Department and adjust in accordance with PTI policies and procedures.
- Forecast department requirements, expenditures, and develop annual budgets.
- Ensure fiscal responsibility of the department including revenue generation and cost containment, analyze variances from budget, and take corrective actions.
- Provide reports to senior management to include but not limited to revenue forecasting and staff performance.
- Establish and implement productivity standards and communicate job expectations to staff.
- Ensure accurate project information is maintained in company shared files and system
- Strategic collaboration with sales on plans for new client acquisition, as well as growth within existing key accounts
- Partnership with sales on understanding sales pipeline/forecasting, and creating proactive plans for resourcing and execution
- Collaborate with sales leader on muti-discipline sales and execution strategies in the market
- Maintain communications with clients to include monitoring satisfaction, resolving complaints, resolving collection issues, and other.
- Monitor and amend departmental documentation as needed, invoices, credits.
- Maintain knowledge of current industry standards and emerging technologies.
- Represent company in a business-like professional manner in both conduct and appearance, to maximize client satisfaction.
- Work in compliance with the company’s policies and procedures including safety manual.
- Communicate effectively and timely to resolve company, client, or other inquiries and/or requests.
- Work proactively and in a positive manner with co-workers.
- Conduct performance management throughout the year including annual performance evaluations and compensation planning for department
- Partner with HR to ensure the right people are hired, trained, and supported throughout their career with PTI
- Maintain and protect assigned company assets.
- Maintain professional licensing as required by State and Local jurisdictions.
- Available to work outside of, or in addition to, normal businesses hours.
- 10 or more years’ experience as an Operations Leader overseeing complex security integration technology projects
- Previous and progressive experience in Project Management and Project Management leadership
- Post-secondary education (Diploma or bachelor’s degree in management desirable)
- Experience in project planning, risk management, cost / schedule management, and methods of analyzing and reporting project performance on financial and other KPI’s as demonstrated by 5 + years of relevant experience
- A valid Driver’s License and ability to pass pre-employment screens
- Previous experience in directly managing or overseeing the management and delivery of multi-million-dollar projects in one or several low voltage business segments with preference to multi-scope in integrated security systems, structured cabling, and audio-visual projects.
- Previous experience in Business Development
- Experience with enterprise security solutions such as Avigilon, Axis Genetec, Lenel, and Milestone
- Previous direct commercial sales, estimating, or design experience
- Project Management Professional (PMP) certification
- Experience with Microsoft Dynamics 365 a plus
- Ability to advance business objectives in a consultative manner with line and support management.
- Ability to make independent decisions related to the day to day operations.
- Ability to operate in a collaborative work environment.
- Excellent negotiating skills.
- Excellent interpersonal skills including customer service skills
- Strong organizational skills
- Ability to multi-task while working under deadlines and time constraints
- Ability to organize workload for effective implementation, including the ability to multi-task while under deadlines or time constraints
- Ability to write effective business correspondence and present information in one-on-one and small and large group situations.
- Ability to interact effectively at all levels and across diverse cultures. Ability to function as an effective team member.
- Ability to adapt as the external environment and organization evolves while leading with confidence and positivity
- High degree of discretion and confidentiality
- Must be able to effectively communicate in English, (ie see, hear, speak and write clearly) in order to communicate with colleagues and/or customers
- Manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment
- Sitting, standing, walking in office environments and construction sites
- The employee must occasionally lift and/or move up to 50 pounds and may be required to work at heights over 1.8m (6 feet)
- The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate
- Will be required to be on site with customers or contractors, with or without Paladin colleagues to manage the expectations and deliverables. Sites range from general office environments to new construction.
- Driving to customer sites is required
- Limited overnight travel may be required