IR Procedural Scheduler/Chart Prep

• Greet with eye contact and share a smile.
• Create a tone of friendliness and warmth in conversations with patients, peers, and associates.
• Respectfully interact with patients, peers, and associates at their pace and level.
• Take time to listen to and understand others.
• Demonstrate patience and compassion when interacting with patients, peers, and associates.
• Act on opportunities to go above and beyond.

• Do what you say you will do.
• Anticipate and prevent potential problems.
• Be responsible and efficient with Great Lakes resources (time, scheduling, property, equipment, etc.).
• Follow up on inquiries promptly and accurately.
• Take personal responsibility for your work area and the quality of your work.
• Communicate clearly, respectfully, and in a timely manner.

• Speak positively about Great Lakes, team members, and patients.
• Demonstrate respect and attentiveness to team members when communicating.
• Recognize and share successes of the Great Lakes Way in action.
• Proactively offer to help others.
• Be flexible and embrace changes with a positive attitude.
• Contribute to a fun, energetic, and positive work environment.
• Practice blameless problem solving, assuming the positive intentions of others.

• Share information, knowledge, and expertise.
• Be relentless about acting on opportunities to learn and improve.
• Ask for, accept, and use feedback.
• Look for and act on opportunities for continuous improvement.

• Generate patient orders from the document worklist and accurately input them into the Radiology Information System (RIS).
• Schedule, coordinate, and confirm Interventional Radiology (IR) procedures in both outpatient and hospital settings, ensuring the smooth execution of all appointments.
• Prepare and manage patient charts, ensuring the accurate acquisition and documentation of all necessary materials, including patient orders, consent forms, medical records, and prior imaging studies.
• Confirm and verify patient insurance details to ensure appropriate coverage and proper billing procedures are followed.
• Contact referring physicians for orders, clinical information, and prior imaging as necessary to facilitate accurate patient care and procedure scheduling.
• Collaborate with Interventional Radiologists to ensure that procedures are scheduled according to physician availability and location.
• Coordinate with the IR team, including the Interventional Radiology Manager, Physician Assistants, and Registered Nurses, to ensure the continuity of patient care.
• Notify management of any pending issues or obstacles that could potentially delay scheduled procedures, ensuring timely resolution.
• Apply a foundational understanding of clinical documentation and medical terminology to effectively manage patient records and procedures.
• Monitor the schedule for add-on patients, ensuring the timely collection of all necessary information for their visit.
• Complete all required documentation accurately to ensure proper billing and compliance with insurance protocols.
• Perform additional job-related duties as assigned by management to support department operations and patient care.
• Ensure the confidentiality of patient information and manage sensitive data in full compliance with privacy regulations, safeguarding all documentation with the highest level of security.

• High school diploma
• Strong organizational and time-management skills, with the ability to handle multiple tasks efficiently in a fast-paced environment.
• Previous experience in medical scheduling or chart preparation preferred.
• Experience with HEALTHeLINK and MEDENT desired
• Medical background/Medical terminology preferred
• Familiarity with Interventional Radiology procedures and terminology is highly desirable.

• Sitting, Standing, keyboard use for long periods of time
• May be asked to lift up to 25 pounds
• Ability to listen and communicate with patients face to face or over the phone
• Will be required to read, write, work in a fast-paced office setting
• Ability to make decisions and think quickly
• Must have mental and physical capabilities to perform all tasks listed above

Great Lakes Medical Imaging