FACILITIES MANAGER

Compass Group

  • Billerica, MA
  • $72,000-77,000 per year
  • Permanent
  • Full-time
  • 6 days ago
Position Title: FACILITIES MANAGERShift: Monday - Friday; 1 or 2 weekends per month, on call on weekendsSalary: $72,000 - $77,000Pay Grade: 13Other Forms of Compensation: noneESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services.This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM's clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the 'job search' in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on 'referral tracking.' For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com.Job SummaryAs a Unit Manager, you will ensure excellent service to on-site clients and Line Managers within the department. This position oversees the Business Support Services Team (Janitorial, GMP).ESSENTIAL FUNCTIONS & RESPONSIBILITIES:Report financial data and statistics accurately and timely within MyFinance.Control expenses within your area of responsibilityDevelop departmental operating budgets within set parameters.Operate the department within or under predetermined budgets.
Maintain records and statistics for administrative and regulatory purposes
Plan, organize, direct, coordinate, and supervise the functions and activities of the department
Establish work standards and workflows, implement policies and procedures for departmental operations, and communicate effectively with clientsPromote associate creativity and innovation within the ESFM program.
Ensure compliance with all regulatory agencies, demonstrate and promote ESFM culture, values, and management philosophy
Maintain a proactive attitude towards achieving facility goals and objectives, demonstrate leadership in meeting performance plans
Engage in the Total Quality Management process, develop and maintain job descriptions for department staff.
Encourage staff participation in education programs.
Ensure proper staffing across all departments (Janitorial, Handyman, GMP).
Ensure weekly payroll is entered into MyStaff software, new employees are entered into MyCPM software, ensure Business Services Q&A's are inputted into Smart Inspect software weekly.
Complete Monthly Service Reports, review and approve all invoices in the LaserFiche system
Resolve operational problems or issues regarding Business Support Services, communicate site objectives and plans to all employees.
Act as liaison for customer needs.
Coordinate Monthly Safety meetings for associates, complete specific monthly Safety Reports, and maintain all safety requirements for staff members provided by EHS.
Manage the quality process related to Business Support Services and set targets for improvement.
Measure customer satisfaction and implement action plans for areas needing improvement.
Continuously review and improve Business Support Services procedures.
Share best practices with colleagues.
Conduct weekly One-on-One sessions with Line Managers and provide corrective feedback.
Enable effective two-way communication with all staff.
Coach and develop staff
Minimize staff turnover and absenteeism
Clearly communicate site objectives and plans to all staff
Maintain high morale among staff members
Manage CMMS (SAP) GMP tasks, logs, and required inspections as needed
Assess work requests and assign resources accordingly
Develop/review work scopes prior to implementation
Ensure tasks are completed timely and meet client expectations
Monitor work order completion and backlog
Close work request records in the CMMS system
Coordinate with area planners for execution timingQualifications:Bilingual in English and Spanish is required
Strong written and verbal communication skills, preferably bilingual in English and Spanish.
Strong management and organizational skills.
Ability to manage stressful situations calmly and efficiently.
Client relations and customer service oriented.
Team leadership abilities, staffing, recruiting, development, and relations.
Planning, organization, and system knowledge.
Strong interpersonal, problem-solving, and analytical skills.
Proficiency in Microsoft Outlook.Apply to ESFM Services today!ESFM is a member of Compass Group USACompass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.Applications are accepted on an ongoing basis.Eurest Services maintains a drug-free workplace.Associates at ESFM are offered many fantastic benefits.
  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
  • Paid Parental Leave
  • Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, for paid time off benefits information.

Compass Group