Walser Mitsubishi Burnsville Service Manager
- Burnsville, MN
- $80,000-120,000 per year
- Permanent
- Full-time
- Ensure that customers receive prompt, courteous, and effective service
- Serve as a liaison between technicians and customers
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
- Manage and hire technicians and service advisors
- Interview and make new hires
- Distribute work between technicians
- Prioritize required services
- Ensure customer has a positive dealership experience
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Spend quality time building relationships with the customers
- maintain all staff is properly trained to both Walser and Manufacturer standards.
- Manage rental and courtesy vehicle Fleet
- Perform Monthly, Quarterly, and Yearly Performance reviews or one on ones for All Employees.
- Submit Payroll for all employees including incentive reports
- Support the career and professional development of staff
- Lead by example and be an advocate for staff
- Assist in end of day cashier close, cashiering customer and training cashiers when necessary
- Must wear safety eyewear at all times when in dealership service departments
- Must wear hard-toed shoes and slip resistant footwear in when in dealership service departments
- Embrace and exhibit Walser CORE values
- All other duties, tasks and/or projects as assigned
- Inventory Management: Oversee the inventory of parts, ensuring optimal stock levels, accurate records, and proper organization.
- Order Processing: Order and maintain an adequate supply of parts to meet demand, while negotiating with suppliers for the best prices and lead times.
- Parts Ordering & Procurement: Track and reorder parts as necessary, ensuring the availability of required components for repair and maintenance.
- Must be at least 18 years of age
- Minimum one year service writing experience
- Must have strong data entry skills to enter information onto the computer and other warranty systems
- Ability to operate current computer software (Word, Excel, Manufacturer website, etc.)
- Excellent phone and computer skills
- ADP experience highly desired
- A good understanding of automotive parts and cars is desired
- Ability to assess and report on warranty repairs
- Good interpersonal and communication skills
- Must be extremely detail oriented
- Must have a positive attitude and work well in a team environment
- Customer service mentality and professional demeanor
- Prior supervisory or management experience a plus
- Must have a valid driver’s license and acceptable driving record
- Medical, Dental, Vision coverage & HSA/FSA
- Paid Parental Leave (Maternity, Paternity, Adoption)
- Adoption Assistance Program
- Life Insurance and 401K with Employer Match
- Pet insurance and Employee discounts
- Access to our Employee Resource Groups, such as: Women of Walser, Drive with Pride, Asian Hmong Alliance, and Veterans at Walser.
- The opportunity to volunteer through the Walser Foundation -