Manager, Strategic Relationship Management-Hybrid Office/Home based in Wilmington, DE
ICON
- Wilmington, DE
- Permanent
- Full-time
- This position will report onsite to Wilmington, DE - 4 days per week
- Work with clinical study teams to evaluate outsourcing needs for global clinical trials and assist in developing specifications for contracted deliverables.
- Participate in the selection of new suppliers; and lead/assist as necessary the qualification of new suppliers.
- Manage supplier categories to include regular intervals for category analysis / improvement
- Assist as necessary with the initiation and preparation of change requests.
- Work with clinical study team to monitor supplier’s compliance with contract terms, conditions, commitments and notifications.
- Work with clinical study teams to ensure clear communication and reporting of overall service level performance of strategic and/or high risk suppliers and that knowledge transfer on standard processes, tools, and supply base awareness is effectively occurring through appropriate channels.
- Serve as relationship manager for strategic suppliers.
- Organize and document governance team meetings with strategic suppliers, specifically to track contract deliverables and obligations, evaluate performance and develop action plans, if needed, based on performance trends.
- Manage issues related to invoices and provide oversight of supplier budget reconciliation, in collaboration with Finance department.
- Collaborate cross functionally with Strategic Sourcing, Legal and Compliance Departments.
- Bachelor’s Degree in Business Administration, Finance, Science or related field.
- Minimum of 5 years of relevant experience in the biopharmaceutical/CRO industry preferred with minimum 2 years of clinical operations experience.
- Minimum of 2 years in contracts and budgets; preference with suppliers.
- Experience with conflict resolution.
- Proven ability to effectively manage change.
- Flexibility to assume a workload which frequently necessitates an adjustment of priorities.
- Detail and goal oriented, self-starter with proven ability to work independently.
- Able to proactively identify issues and provide potential solutions for resolution.
- Ability to manage multiple tasks simultaneously and meet deliverables in accordance with stated timelines.
- Strong communications and interpersonal skills.
- Comfort with ambiguity; ability to act without having the total picture.
- General knowledge of and experience working in a GCP environment.
- Various annual leave entitlements
- A range of health insurance offerings to suit you and your family’s needs
- Competitive retirement planning offerings to maximise savings and plan with confidence for the years ahead
- Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being
- Life assurance
- Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others