Care Team Coordinator

• Manage the full caregiver recruitment cycle

• Manage job ads and applicant tracking
• Attend job fairs
• Processing applications (conducting interviews, reference checks, background checks)
• Managing electronic onboarding process
• Develop and maintain new hire packets
• Present orientation, including set up and breakdown
• Input caregiver data into the home care software/ cross reference for accuracy
• Conduct hands on training with caregivers in the Center of Excellence
• Schedule caregivers with clients
• Make caregiver/ client introductions
• Tracking driver’s license & auto insurance & tests

• Assists with caregiver timekeeping: clock in/out questions
• Manage caregiver’s daily activity

• Conduct quality assurance site checks of each caregiver to ensure care plans are being implemented correctly, policies and procedures are adhered to, and all job duties are performed in a manner that is satisfactory and meets the Senior Helpers brand expectations.
• Creates morale building recognition programs for the caregivers such as Caregiver of the Month, acknowledgments of high-level performances, and training completions.
• Reviews the daily logs and schedules to ensure that each caregiver is following the care plan, is clocked in and out on time and identifies lost hours.
• Develops and disseminates caregiver newsletter.
• Manages all caregiver call outs, late arrivals, early departures, and refusals of assignments; takes appropriate action based on company policies and fills in when necessary

• Professionally and courteously answer and screen all incoming telephone calls.
• Conduct service inquiry calls
• Perform general office duties as assigned.
• Contribute significantly to the efficient daily operation of the office.
• Fulfill on-call responsibilities by providing after-hours phone support.

• 2+ years in home health or related field (required)
• At least 1 year managing staff, hiring, or onboarding; healthcare setting preferred
• Strong organizational skills and attention to detail; able to prioritize tasks
• Conflict management experience
• Critical thinking and problem-solving abilities
• Willingness to visit clients at home within assigned territory
• Proficient in Microsoft Office and quick to learn new software
• Excellent communication skills
• Minimum age: 18

• 401 K Match Potential
• Ongoing Educational Opportunities
• Benefits Including: Vision, Dental, Long Term Care Insurance Available
• Employee Discount- Lifemart
• Daily Pay- Access Wages Early
• Great Place to Work® Certified
• Team Support—we believe that a strong team that gives support is the best way to succeed long term.

Senior Helpers - Waukesha