Senior Procure to Pay Specialist
- Philadelphia, PA
- Permanent
- Full-time
- Respond to inquiries related to requisitions, purchase orders, invoice processing, and payment status
- Troubleshoot issues such as invoice holds, PO/Invoice mismatches, duplicate invoices, and delayed payments
- Provide guidance on procurement policies, system navigation, and approval workflows
- Collaborate with Procurement, Accounts Payable, and business units to resolve escalated issues
- Assist employees with corporate card maintenance, expense report submissions, and reimbursement processes
- Address questions related to T&E policy compliance, allowable expenses, and documentation requirements
- Support issue resolution within T&E systems (e.g., Concur, Oracle) and escalate technical problems as needed
- Monitor and follow up on outstanding or rejected expense reports
- Respond to inquiries related to vendor onboarding, updates, and validations
- Assist suppliers and internal requestors with the vendor registration process
- Ensure compliance with internal controls, tax documentation, and data quality standards
- Collaborate with the Vendor Master Data team to resolve data integrity issues and support cleanup initiatives
- Manage and resolve help desk tickets in a timely manner, meeting defined SLAs while still maintaining accuracy
- Maintain accurate documentation of inquiries, resolutions, and process updates
- Identify trends in support requests and recommend process or training improvements
- Contribute to knowledge-based content and support onboarding of new employees
- Associates or Bachelor’s degree in Business, Finance, Supply Chain, or related field preferred
- 1-3 years of experience in a shared services, P2P, T&E, or vendor data support role
- Familiarity with ERP and T&E systems (e.g., Oracle Cloud, SAP, Concur, Coupa)
- Strong customer service orientation with excellent communication and problem-solving skills
- Ability to manage multiple priorities and work independently in a fast-paced environment
- Detail-oriented with a focus on accuracy, compliance, and data integrity Preferred Skills:
- Experience supporting global or multi-entity organizations
- Understanding of internal controls and audit requirements related to vendor data and expense reporting
- Bilingual or multilingual capabilities are a plus
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.