Fly Trampoline Park Manager - Fairbanks

• By continually thinking of future opportunities to increase profitability
• By ensuring actively engaged management presence for jumpers, guests and staff by working a variety of hours including evenings and weekends

• In the absence of the Vice President, The Flight Operations Manager may also receive direct instructions from the Fly President
• The Flight Operations Manager has direct authority over all staff directly employed by Fly Trampoline Park I in Fairbanks, Alaska:
• Ground Crew staff
• Flight Control Tower staff
• Flight Attendant party staff
• The Flight Operations Manager is expected to maintain close and cordial relationships with the following non-Fly staff:
• Maintenance staff from The Alaska Club
• Membership staff at The Alaska Club

• Developing unique and engaging programs for all ages of Park visitors
• Creating a positively memorable Fly Trampoline Park experience for every visitor
• Identifying, hiring and training all Park staff to the highest standards of safety and customer service
• Achieving or exceeding revenue and expense budget expectations
• Administering all Park policies and procedures fairly, consistently and with excellent guest and staff communications
• Maintaining a consistently safe and functional operating environment and training staff to do the same
• Monitoring and evaluating all aspects of daily operations
• Understanding and effectively executing the local marketing plan
• Communicating on a daily basis with the Vice President to ensure seamless execution of all Park programs, daily operations and project priorities
• Retaining primary responsibility for facility, equipment, daily operations and staff
• Ensuring that staff ratios required for safety and service are always met, covering shifts if necessary

• Bachelor's Degree or equivalent experience
• Preferred degree focus recreation management, communications or hospitality
• Prior experience managing large facility
• Prior experience managing 20+ employees
• Ability to work nights/weekends
• Minimum 3 years personnel management
• Minimum 2 years business financial management/accountability for performing to budget
• Risk management experience
• Excellent written and oral communication skills
• Proficient in MS Office suite
• Proficient in hospitality or restaurant systems, POS systems, or similar
• Basic electronics troubleshooting capability including PC's, printers, timing systems
• Background in hospitality, restaurant, retail, fitness and recreation or family entertainment a plus
• Mechanical, construction or maintenance experience a plus

• Maintain the culture and vision of the Fly Trampoline Park brand
• Open and close the facility, adhering to established procedures and standards for safety, security, cleanliness and service
• Ensure full compliance with all established accounting and record keeping requirements
• Oversee employee hiring, development/training and HR documentation
• Maintain policies and procedures in all aspects of the facility
• Schedule, monitor time and attendance and handle payroll processing for all team members
• Conduct probationary and annual performance evaluations for all team members
• As requested, create and submit various business reports including but not limited to attendance, revenue by category, labor, inventories, maintenance logs and safety and cleanliness inspections
• Schedule and lead regular staff meetings to review issues, assign tasks and lead by example
• Coordinate with the General Manager to assure compliance on all Board requirements
• Oversee cash management of facility
• Provide staff with daily and quarterly ongoing training
• Handle customer service issues with discretion and professionalism
• Ensure all staff know all products, procedures, programs and service
• Actively advocate guest and staff safety
• Market outside corporate events and group sales
• Maintain relationship with local key influencers (schools, hospitals, corporations, etc.)
• Other responsibilities as determined by the General Manager and the Board of Directors

• The state of employee morale and spirit of cooperation is running high on a daily basis. This includes the degree of cooperation, communication and collaboration not only within each department, but between departments and with other Fly Trampoline Park locations.
• Meets or exceeds goals and objectives set by the Vice President
• Has demonstrated capacity and ability to establish and maintain the organizational stability of all departments
• All Park safety programs, safety communications and emergency protocols are in place and staff are thoroughly trained in their use.
• All departments are maintained at a high level of cleanliness
• All Park policies and procedures for members and employees are enforced
• Staff retention is maintained at acceptable levels
• Overall guest service and hospitality are maintained at a high level
• A professional attitude, appearance and demeanor are maintained at all times
• All employment deadlines, checklists and processes met for staff reporting to the Flight Operations Manager new hire paperwork, CPR completion and recertification, training tests, payroll, change forms, leave requests, annual evaluations, etc.
• All safety and security issues investigated and resolved in a timely manner with excellent documentation
• Any special projects/tasks assigned are completed on time and meet or exceed all expectations.
• Facility maintenance is managed effectively and in a timely manner
• Interactions with jumpers, guests, peers and subordinates demonstrate a high level of respect and professional regard

Fly Trampoline Park Fairbanks