Investigation Specialist II , Global Product Verification (GPV)
- Seattle, WA
- Permanent
- Full-time
As a GPV Investigator, you will be part of a team responsible for inspecting and auditing products sold by third-party sellers on Amazon.com store for various defects impacting Amazon's customers. You will leverage various tools (microscopes, x-ray, et al), systems, standard operating procedures and job aids to assist in identifying product quality defects across a range of programs.The below are key areas of responsibility of this role:
- You will be expected to meet weekly investigative targets established by leadership.
- You be expected to meet weekly quality assurance goals as defined by leadership.
- You will also identify opportunities to improve our internal processes and procedures to help streamline our day-to-day operations.
- You will work closely with leadership and Sr. Investigators in identifying tends and themes to assist our internal customers, Product Quality stakeholders, in driving upstream improvements in Seller quality metrics, and overall cx.
As a GPV Investigator 2, here's what your typical day-to-day activities look like:
- Conduct product investigations
- Follow established investigation procedures
- Focus on low to medium complexity issues
- Update investigation tracking systems
- Attend team meetings
- Bachelor's Degree or equivalent industry experience
- Ability to analyze and identify patterns in large data sets;
- Decision making skills based on given guidelines.
- Knowledge and experience in internet navigation and research - finding specific information about various product categories is required.
- Strong attention to detail
- Ability to deep dive data sets, product conditions and root cause key defects, providing a way forward
- Microsoft Office products
- Computer literacy and database use
- Experience in fraud and risk investigations and/or product authentication