Premium Rental Lead Associate - Winter Season
- Fort Collins, CO
- $20.50 per hour
- Permanent
- Full-time
Who We Are: At 67 miles away, Winter Park is the closest ski resort to Denver. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures. Whether you are looking to have your first taste of a winter season or to build a long-term career, we have something for everyone.Perks & Benefits:
- Free season pass to Winter Park and all Alterra Resorts
- Discounted friends & family tickets
- Medical, dental, vision, life, paid parental leave and more for eligible employees
- 401(k) plan with 100% company match - up to 4%
- Mental health resources for all employees
- Food & beverage and retail discounts
- Onsite employee childcare based on availability
- Discounted equipment rentals, pro-deals, and more
- Able to meet daily, weekly, monthly, and yearly sales goals.
- Assists in goal setting and promotes up selling, add-on sales, and sell-through.
- Handles guests problems and complaints professionally and resolves them in such a way to ensure our guests receive an excellent, quality filled resort and mountain experience.
- Is a key holder for their specific location and is responsible for opening and closing when scheduled.
- Oversees the daily cash register operations and insures accurate end of the day procedures and accounting of revenue.
- Is responsible for maintaining store standards of cleanliness and staff behavior
- Is responsible for maintaining neat and effective displays that promote sell-through.
- Is responsible for presenting the store merchandise in a pleasing, polite manner, to the guest and assists in satisfying their product needs, wants and desires in order to insure an excellent, quality, and safe resort and mountain experience.
- Attends product knowledge clinics during the normal store operating hours and after closing hours as needed.
- Assists the Retail Manager/Supervisor in communicating with the Warehouse Supervisor and Buyer's to insure the store is adequately stocked and supplied with sell-through merchandise.
- Enforces department policy on controlling internal and external shrinkage.
- Operates, with efficiency, the computer point of sale system, (cash register).
- Has excellent cash handling and credit card handling skills.
- Is a team player and understands and exhibits cooperation.
- Performs other duties as needed.
- Is a team player and understands and exhibits cooperation.
- Performs other duties as needed.
- Acts as the MOD in the absence of the Retail Manager/Supervisor.
- Provides input to the Retail Manager/Supervisor in creating the store schedule.
- Implements and encourages the retail employee incentive programs.
- Promotes and enforces with the retail staff the policies and procedures, as set forth in the Employee Handbook and Retail Rental training.
- Working knowledge of Microsoft Office and basic computer functionality required
- Valid Colorado Driver's License ad clean motor vehicle record desired.
- Must be available to work overtime, weekends, holidays and respond to emergency schedule changes, as business requires.
- Must able to speak and write English as a primary language.
- Excellent verbal and written communication skills required in dealing with guests, supervisors, fellow employees, managers, and other departments.
- Must possess a friendly, outgoing personality being able to approach guests with a positive attitude, a smile, and help them in their in-store needs, wants, and desires.
- Retail merchandising experience desired, but not necessary.
- Guest Service experience, in some way, is desired, but not necessary.
- Have a background or basic knowledge of ski and snowboard equipment, rental flow, procedures, and liability compliance.
- Follow SOP's for daily inventory of skis and snowboards in the Premium fleet.
- Complies with all ASTM testing and tracking of skis.
- Becomes indemnified through each ski binding manufacturer's certification procedures, protocols, and online testing.
- High School Diploma or GED required