Electronic Health Records Support Specialist

Beech Acres Parenting Center

  • Cincinnati, OH
  • $59,000-75,000 per year
  • Permanent
  • Full-time
  • 1 month ago
Overview:Full Time Exempt ($59,000 to $75,000 + Bonus Potential)Beech Acres Parenting Center has been serving the community for 175 years. We uncover the natural gifts of children by unleashing the power of parents and caregivers. As a contemporary parenting center, Beech Acres serves over 35,000 people annually through a wide range of services including foster care, kinship care, adoption, behavioral health support in schools, parent coaching and much more. All of our programs are founded in our Natural Strength Parenting™ framework which enables parents to unlock their own potential by building on their unique strengths. For more information, visitWhy you will love working for Beech Acres:We're a spirited team that believes in having fun and making an impact in our community and beyond. We’ve built a culture that values our team members’ strengths where we embrace our differences and live the value of Inclusion to all. Through our Culture of Well-Being, emphasis on psychological safety and belonging for all; our team members and the families we serve feel safe bringing their authentic self to Beech Acres.We take pride in offering you a competitive benefits package, inclusive of base pay, incentives, and other benefits. Our Perks at Work include but not limited to:
  • Generous compensation within the non-profit sector along with bonus opportunities for all team members.
  • Benefits effective 1st day of hire which includes health care, dental and vision.
  • Best in market paid time off benefits. Eligible to receive up to 42 days your first year.
  • Life insurances and disability packages
  • 401K match
  • Tuition + Licensure reimbursement
  • Cell phone + Mileage reimbursement
  • Awards and recognition programs
  • Professional Development
  • Clinical and Training supervision and in-house training to achieve CEU’s
  • Workplace Flexibility
  • Employee Resource Groups
  • And much more
Responsibilities:Essential Duties and Responsibilities:This position is responsible for the administration of software technology systems utilized by our direct service staff such as the Electronic Health Record and Telehealth applications for BAPC. This position will primarily focus on managing the EHR, NextGen Healthcare, ensuring efficient daily operations and strategic long-term planning.
  • Maintains applications that are utilized by direct service staff with a specific focus on the EHR & telehealth systems.
  • Provides helpdesk support for applications and hardware connected to these applications such as signature pads, mobile devices and others as needed.
  • Monitor system updates and market trends to provide recommendations that align with our business needs and compliance standards
  • Organize, implement, configure, and test changes associated with direct service systems.
  • Manages project roadmap and priorities with input from stakeholders.
  • Identifies needs and concerns of others, determines potential solutions, and resolves or redirects appropriately.
  • Conducts training for staff and trainers on new and existing BAPC software systems, utilizing diverse methods and learning styles to ensure comprehensive understanding
  • Builds strong partnerships with key vendors, assesses alternative solutions, and negotiates purchase agreements for approval.
  • Manages EHR security and permissions.
  • Establishes production and quality control standards and develops policies and procedures to comply with these standards.
  • Ensures confidentiality and reliability of agency data, proprietary information, and intellectual property.
  • Aids in adherence to HIPAA and .
  • Recommend business continuity and disaster recovery planning strategies.
  • Documents, reviews and maintains procedures and documentation.
  • Participates in short-term and long-range planning for the agency’s technology needs.
  • Applies knowledge of LEAN and project management skills.
Qualifications:Education and/or Work Experience Requirements:
  • Bachelor's degree in technology or a related field, or an equivalent EHR Certification is required.
  • Proficiency with Windows 10+, Microsoft Office 365 Suite, and Electronic Health Record systems is required.
  • Proven experience in software application support and maintenance or an equivalent role is required.
  • Expertise in report building and data analysis is required.
  • Experience working in a healthcare environment and with healthcare software systems is required.
  • Understanding of Ohio Medicaid Behavioral Health rules is preferred.
  • Experience with Telehealth systems (e.g., Doxy), SQL Server, and Visio is preferred.
  • Demonstrated project management experience is preferred.
  • Experience with NextGen Healthcare EHR system is preferred.
  • Experience with software development or programming script writing is a plus.
Beech Acres is an Equal Opportunity EmployerBAPC provides equal employment opportunities (“EEO”) to all persons, consistent with applicable federal, state and local equal employment opportunity laws prohibiting discrimination based on race, sex, pregnancy, sexual orientation, gender identity, age, disability, genetic information, religion, ancestry, military or veteran status, color, national origin, or any other applicable statutorily protected group status under local, state, or federal law. This applies to all phases of the employment relationship including recruitment, hiring, compensation, advancement, and discipline.

Beech Acres Parenting Center