Part Time - Operation Specialist

• Assign operators, vehicles, and equipment, maintaining accurate logs and records.
• Monitor routes and trip status, making adjustments to ensure on-time performance and minimize service disruptions.
• Maintain continuous two-way communication with operators, providing updates on schedules, cancellations, and customer needs.
• Respond to emergencies, vehicle malfunctions, and schedule changes, coordinating with operations, safety, and maintenance teams.
• Schedule and assign will-call and same-day trips to appropriate vehicles, balancing efficiency and customer satisfaction.
• Ensure accurate data entry in dispatch software (Routing Box, VET Ride, Solutions for Transit) and reconcile trip manifests and fares.
• Review pre- and post-trip inspections, addressing safety concerns with maintenance staff.
• Track operator attendance, driver hours, and compliance with DOT and company requirements.
• Assist passengers with trip inquiries and ensure customer service standards are met.
• Maintain professional communication with operators, supervisors, and client agencies.
• Support scheduling team as needed and fill in for Scheduler when required.
• Document all incidents, schedule adjustments, and daily service activities.
• Ensure spare vehicles are effectively used to support preventive maintenance and service continuity.
• Perform facility opening/closing duties based on assigned shift.
• Maintain a professional appearance, safe work practices, and adherence to attendance policies.
• Other duties as assigned.

• Consistent achievement of contract on-time performance requirements.
• Minimal customer complaints related to dispatch or scheduling.
• Accurate documentation of attendance, schedules, service disruptions, and vehicle status.
• Fair and policy-compliant scheduling and shift adjustments.
• Effective use of dispatch software to optimize cost, productivity, and customer service.

• High School Diploma or equivalent required.

• Prior experience in dispatch, transportation operations, customer service, or supervision preferred.
• Must be at least 21 years of age.
• Valid driver's license and ability to obtain/maintain DOT physical required.

• Strong customer service and communication skills.
• Proficient with Microsoft Office and windows-based applications.
• Experience with Routing Box, VET Ride, or similar dispatch software preferred.
• Knowledge of local service area.
• Ability to multitask in a fast-paced environment.
• Ability to work independently, make decisions under pressure, and adapt to changing circumstances.
• Supervisory and coaching skills to provide direction and feedback to operators.
• Bilingual (English/Spanish) may be required depending on contract.

• Primarily office-based in a fast-paced operations environment.
• Requires extended periods of sitting, phone, and computer use.
• On-call availability may be required.
• Occasional vehicle inspections and field checks for safety compliance.

TCS Mobility