Manager - Customer Relati - B-New/Used Sales (Dealership)

Larry H. Miller

  • Seekonk, MA
  • Permanent
  • Full-time
  • 14 days ago
Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Customer Relations Manager, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused team members who will help us redefine the car-buying experience.The Customer Relations Manager will serve as a liaison between the dealership and its customers to ensure high ranking on manufacturer surveys. Work with department managers to develop and administer customer relations program designed to build and retain a loyal customer base for both sales and service.
  • Maintain a case history file of all customer complaints and problems, documented with customer’s name, type of vehicle, date of contact, nature of problem, personnel involved, and detailed description of resolution
  • Work with salespeople to ensure that post-sale customer contacts are made within 48 hours of delivery and that updated files are kept on all customers
  • Follow up with all sales and warranty customers within 48 hours to ensure customer satisfaction
  • Assist in resolving customer complaints, and coordinates factory assistance when all dealership resources have been exhausted
  • Conduct training for sales and service personnel on proper client handling, telephone etiquette, deliveries, and follow-up
  • Assist in the delivery of new and used vehicles, ensuring that each customer is informed of his/her warranty details, maintenance schedule, and proper use of the vehicle’s features, particularly those related to safety
  • Maintain a professional appearance
  • Must have excellent communication and customer service skills
  • Strong organizational skills and attention to detail
  • Adhere to all company policies and procedures, and help monitor processes for compliance
  • Must be at least eighteen years of age
  • Associates or Bachelors Degree is a plus
  • Prior customer service inbound and outbound call experience preferred
  • Must be able to pass pre-employment screens (background and drug test)
Company Benefits:Pay and Recognition:
  • Weekly pay
  • Paid holidays & paid time off
  • Deferred Holiday Pay Match
  • Paid training
  • Stock Awards(select management and front-line team member’s eligible
Insurance / Retirement:
  • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
  • Up to 12 weeks paid pregnancy leave (disability leave)
  • Paid Parental Leave
  • Health savings
  • Flex spending accounts (tax free)
  • Short-term and Long-term disability plans
  • Life Insurance (Whole Life and Term)
  • 401k with company match
Learning, Tuition Assistance and Career Development:
  • Digital career path tool to assist with career development
  • Continuous training through Asbury's Internal Learning Management System
Professional growth and development opportunities Additional advantages:
  • Student loan relief resources
  • Employee assistance program
  • Employee discounts on parts and service repairs
  • Scholarship awards
  • Opportunities to join our community service initiatives, which includes paid volunteer hours
  • Aggressive Employee referral program with bonus opportunities
INDMANAGER

Larry H. Miller