Client Services Lead

UDig

  • Nashville, TN
  • Permanent
  • Full-time
  • 22 hours ago
Build Relationships. Drive Growth. Deliver Excellence.At UDig, client service means more than managing relationships-it's about building trust, enabling delivery success, and helping clients realize the full value of their investments. As a Client Services Lead, you'll play a critical role in leading client delivery, growing accounts, and making UDig the partner clients turn to first.You'll work side-by-side with delivery teams and client executives, blending technical understanding, consultative leadership, and strategic planning to drive meaningful outcomes.What You'll Do
  • Lead client relationships. Serve as a primary point of contact for assigned accounts-building trust, offering insight, and ensuring client needs are met with confidence and care.
  • Drive delivery excellence. Partner with Delivery Managers and Technical Leads to keep projects on track, proactively remove blockers, and promote a culture of quality and accountability.
  • Grow client accounts. Build and execute account plans to expand our footprint, identify new opportunities, and connect UDig's capabilities to client goals.
  • Promote strategic value. Help clients connect delivery success to broader business outcomes-strengthening our partnerships through insights, best practices, and recommendations.
  • Represent UDig's brand. Act as a strategic advisor, storyteller, and relationship builder-bringing energy, clarity, and a long-term mindset to every conversation.
  • Champion client satisfaction. Track and measure satisfaction across engagements, helping us continuously raise the bar on delivery impact and client experience.
  • Collaborate across teams. Work closely with sales, marketing, and delivery leadership to align efforts and drive firm-wide growth in Nashville.
What You Bring
  • 7+ years of experience in consulting, client services, or account management roles within a technology, software development, or professional services environment.
  • A strong background in delivery management, operational oversight, and client relationship growth.
  • Proven ability to navigate complex client environments, influence executive stakeholders, and drive alignment across teams.
  • Experience supporting pre-sales efforts, including opportunity identification, proposal development, and client pitch support.
  • Expertise in account planning, financial forecasting, and revenue growth strategies.
  • Confidence bridging the gap between technical delivery teams and business stakeholders-communicating clearly and acting as a trusted advisor.
  • Familiarity with agile delivery environments, project management tools (e.g., Azure DevOps, Jira, Notion), and service blueprinting methodologies.

UDig