The mission of The Waters is 'To create a sense of community where everyone THRIVES'.We recognize that every team member is a direct reflection of The Waters. Attracting and investing in professional, caring, and compassionate team members is essential to our mission. We want our team members to feel inspired and to THRIVE, just as our residents do.Why The Waters?
Developer, Owner, and Operator
Full array of benefits (medical, dental, vision) available the first of the month following the date of hire
Company paid Short and Long Term Disability
Company provided HSA contribution PLUS matching dollars
Healthy Savings and Rewards Programs
Behavioral and Mental Health Resources
Generous PTO Policy-Available for use on day 1
401K Match Automatically fully vested
Position Summary & Primary Responsibilities:The Executive Director plans, organizes, and directs the day to day business operations of the community. This position has accountability for budgeting and financial management, as well as all community business and hospitality services, including customer relations, concierge, food and beverage, active life, health and wellbeing, and environmental services. Together they ensure seamless integration of gracious living, hospitality and a commitment to unsurpassed holistic care and wellbeing.The Executive Director is responsible for providing exceptional customer service, utilizing courtesy, dignity, and respect in all of the following responsibilities:
Leads, implements, sustains and rewards a culture of wellbeing, teamwork, and respect for residents
and team members * Along with the home office and community leadership teams, hires, retains, and leads a team of healthcare, hospitality and business team members * Along with leaders from other Waters' communities, works closely with corporate operations to developand implement streamlined and consistent processes across the enterprise * Manages community budget, including labor standards and community level expenses, understands andmanages profit-loss statements, maximizes revenues and manages expenses * Along with the Senior Living Consultant, ensures revenue and occupancy goals are achieved
Supports the Director of Health and Wellbeing in financial, human resources, and customer service areas
Works closely with food and beverage leadership to ensure high quality and exceptional customer
Works with other community leaders to coordinate and manage special events
Along with other leaders, manages and carries out inspections of community/services, ensures
compliance with licensing laws, health and safety, and other statutory regulations * Ensures effective security systems and regular testing of emergency procedures for the community inpartnership with the Environmental Services Manager * Assists in creating an environment that fosters professional growth and achievement, and participates inongoing training and development necessary for successful performance * Perform other duties as assignedEducation & Experience * Currently licensed as an Licensed Assisted Living Director in the state of Minnesota, or ability to obtainrequired * Bachelor's degree in health care, hospitality services, finance, or related field preferred
Minimum of three years' of relevant experience in customer-oriented leadership
Previous experience in senior services preferred
Knowledge, Skills & Abilities
Possess compassion for and commitment to hospitality and service in elderly care
Demonstrated ability to manage budgets, profit and loss statements, maximize revenue and manage
expenses * Commitment to customer service and team member/ resident wellbeing
Strong leadership and management skills, including effective relationship building, business acumen and
communication * Must exhibit a high degree of initiative and creativity, strong judgment, and professional ethics
Strong organizational skills, with experience in negotiating and working toward mutually beneficial
solutions * Strong interpersonal skills with the ability to communicate effectively with a wide range of people andbring a positive attitude, enthusiasm, and energy to the role * Ability to remain calm and direct in stressful situations
Ability to adapt resources and meet the needs of the situation
Highly proficient using Microsoft Office
Ability to analyze and communicate financial information in a concise, professional manner
The Waters is an equal opportunity employer proudly committed to a diverse workforce. The Waters participates in E-Verify.
