What you'll do: Position Overview: The Technical Support Engineer provides expert technical support for power and connectivity-related equipment, including charging solutions, UPS systems, digital signage solutions, network switches, racks, and cooling solutions. This role involves assisting customers with troubleshooting, diagnosis, and application assistance via phone, email, and chat. Technical support ranges from basic and routine to moderately complex issues, requiring long-term troubleshooting and follow-up. The Technical Product Support Engineer will respond to customer inquiries by following troubleshooting steps, referring to published materials, secondary sources, or seeking assistance from senior staff. Detailed records of inquiries, complaints, and actions taken must be maintained using various technologies. Technical aptitude is essential. At Eaton, we foster an environment where creativity, invention, and discovery become reality every day. We empower bold, bright professionals like you to reach your full potential and help us achieve ours. In this role, you will: Provide post-sales technical support to customers, including troubleshooting, investigating, and resolving technical problems during and after product installation on a wide range of power protection and data center products. Accurately document service request activities and troubleshooting steps. Effectively communicate product value propositions and product line strategies. Assist the team in improving business processes and electronic tools. Serve on special teams and work on projects to enhance team performance and customer satisfaction. Help the team meet or exceed team metrics and accomplish complex tasks using a variety of resources. Leverage information to provide professional customer support. Work rotational 8-hour shifts between the hours of 7:00 am - 6:00 pm. Qualifications: Required Qualifications: Legal authorization to work in the U.S. on an ongoing basis without requiring company sponsorship. Bachelor's degree in a technical, electrical, or electronics field. Hands-on electrical experience. Working knowledge of test equipment (multimeter, ammeter, network sniffer, etc.). Knowledge of Linux operating systems
