IT Support Technician-Lincoln
Ho-Chunk, Inc.
- Lincoln, NE
- Permanent
- Full-time
Location: Lincoln, NE
Job Type: Full-time | Swing Shift - Schedule varies, supporting 24/7/365 operationsCompensation & BenefitsSalary Range: Based on experienceFederal Employees Medical CoverageFull insurance coverage offerings401(k) with immediate vesting & company matchQuarterly incentive programVacation, holiday & sick daysDiscounted meal programAbout Ho-Chunk, Inc. & WarHorse GamingHo-Chunk, Inc. is the award-winning economic development corporation of the Winnebago Tribe of Nebraska. Its mission is to drive long-term economic growth and create meaningful employment opportunities for Tribal members. Through a diverse portfolio of businesses, Ho-Chunk, Inc. supports community development while preserving culture and strengthening sovereignty.WarHorse Gaming is a gaming and entertainment division of Ho-Chunk, Inc., developed in partnership with the Nebraska Horsemen’s Benevolent and Protective Association (HBPA). The company is responsible for managing the expansion of casino gaming at Nebraska’s historic horse racing venues, with properties in Lincoln, Omaha, and South Sioux City. WarHorse Gaming blends state-of-the-art casino operations with local economic development and community impact. Rooted in Tribal values and driven by guest experience, WarHorse aims to create premier destinations that elevate entertainment in the region.Our work is guided by our core NATIVE values:Native American Owned & Proud – Serving the Winnebago Tribe of Nebraska.Accountable – To always do what’s right.Team-Focused – For inclusive progress.Innovative – In creating solutions.Visionary – In our purpose and direction.Excellence – Through learning and performance.Position SummaryThe Information Technology Support Technician is responsible for supporting and maintaining in-house technology equipment and IT/AV assets. This includes installing, configuring, diagnosing, repairing, and upgrading corporate hardware and software while ensuring optimal performance. The position also provides troubleshooting, end-user support, training, and assistance to ensure seamless technology operations across the property.Key ResponsibilitiesSupport and uphold the Mission, Vision, and Values of WarHorse Gaming.Assist in developing business continuity and disaster recovery plans; maintain knowledge of plan executables and respond to crises as needed.Install, configure, test, monitor, and troubleshoot end-user devices, network hardware, printers, scanners, presentation systems, and related software.Perform on-site analysis, diagnosis, and resolution of complex IT and hardware problems, implementing corrective solutions and coordinating off-site repairs as necessary.Provide Audio/Visual (AV) support and communicate with third-party AV vendors as required.Deliver training and support to end users and staff on equipment operation and system use.Maintain accurate inventories of IT and networking equipment, including monitors, servers, routers, switches, and peripheral devices.Document all instances of hardware failure, repair, installation, and removal.Track and manage IT hardware/equipment contracts, including contract-based installations.Respond promptly to IT support requests via calls, pages, and emails.Perform additional duties as assigned.Qualifications & ExperienceRequired:Must be 21 years of age or older.High school diploma.Two (2) years of experience installing and troubleshooting Windows operating systems, desktop hardware, and Microsoft products, with exposure to deploying and maintaining servers and network equipment in a data center.One (1) year of experience working in an Active Directory environment using system tools such as WireShark, Fluke Meter, Altiris, and Ghost.Strong English communication skills (written and verbal).Previous experience in a casino setting.Experience with gaming systems, table game systems, cash-dispensing systems, and kiosk technology.Preferred:Microsoft, Cisco, CompTIA A+, or Network+ certification.Work Environment & Physical RequirementsExposure to varying conditions including weather, confined spaces, noise, dust, chemicals/fumes, heights, and secondhand smoke.Requires regular lifting of up to 50 lbs., physical agility, balance, coordination, and dexterity for handling IT equipment.Involves extended periods of mobility, standing, and occasional overtime or extended hours.Requires concentration, analytical thinking, and decision-making under time pressure.ScheduleFull-time role supporting 24/7/365 operations.Core schedule is Monday–Friday, 8:00 a.m. to 5:00 p.m., with evening, overnight, weekend, and holiday hours required based on business needs.Travel between WarHorse properties may be required.Drug-Free WorkplaceWarHorse Gaming is a Drug-Free Workplace. All new hires must successfully complete a pre-employment drug screening. Employees may also be subject to random drug screenings during their employment.Why Join This Team?A mission-driven culture dedicated to economic advancement and community impactGuided by strong NATIVE values and tribal-owned purposeCareer stability and opportunities across diverse industriesA collaborative work environment that encourages innovation and professional growthOur Commitment to DiversityHo-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.PHYSICAL REQUIREMENTS ASSESSMENTRating Scale0 – Not Applicable to This Position1 – Normal: Conditions Similar to Everyday Life2 – Above Average: Beyond Normal Levels3 – Extreme: Extraordinary LevelsCritical Job Elements: For the questions that follow, use the rating scale above to describe the job.WORK ENVIRONMENT:3 Accessibility of all worksites required for the position2 Exposure to weather and temperature extremes2 Exposure to darkness2 Exposure to cramped spaces2 Exposure to loud noises2 Exposure to chemicals and fumes2 Exposure to dust2 Exposure to heights2 Exposure to work safety hazards2 Exposure to secondhand smoke2 Amount of overtime/extended work hours requiredPHYSICAL EFFORT:2 Physical mobility: movement from place to place on the job, considering distance and speed2 Physical agility: ability to maneuver body while in place2 Ability to lift up to 50 lbs2 Physical strength to handle routine office materials and tools2 Dexterity of hands and fingers2 Dexterity of feet2 Physical balance: ability to maintain balance and physical control2 Coordination: including eye/hand, hand/foot, etc.2 Endurance: prolonged physical activity with limited opportunity to restMENTAL EFFORT:2 Concentration/intensity: prolonged mental effort with limited opportunity for breaks2 Memory, considering the amount and type of information2 Complexity of decision making2 Time pressure of decision making2 Analytical thinking2 Conceptual thinking2 Ability to compute basic math calculationCOMMUNICATION:2 Fluency in English0 Fluency in another language2 Verbal communication2 Written communication2 Non-verbal communicationSENSORY ABILITIES:2 Ability to see2 Ability to distinguish colors2 Ability to hear2 Ability to smell1 Ability to taste2 Sense of touch