Customer Service Representative
CSConsulting
- Nevada
- Permanent
- Part-time
- Client Assistance:
- Respond promptly to client inquiries via phone, email, or in-person, providing information and guidance on travel destinations, packages, and services.
- Listen attentively to clients' preferences and requirements, offering tailored recommendations and solutions to meet their needs.
- Assist clients in booking flights, accommodations, transportation, tours, activities, and other travel-related services.
- Itinerary Planning:
- Create customized travel itineraries based on clients' preferences, budget, and interests, ensuring a well-planned and memorable trip.
- Coordinate with airlines, hotels, car rental companies, and other vendors to confirm reservations, arrange special requests, and manage any changes or cancellations as needed.
- Documentation and Payments:
- Ensure all necessary travel documents, such as passports, visas, and travel insurance, are obtained and up-to-date.
- Collect payments, process transactions, and issue tickets or vouchers in compliance with company policies and procedures.
- Problem Resolution:
- Address any issues or concerns raised by clients during their travels, offering prompt assistance and resolving problems effectively to enhance customer satisfaction.
- Collaborate with relevant stakeholders, including airlines, hotels, and tour operators, to resolve issues such as flight delays, accommodation changes, or unexpected emergencies.
- Product Knowledge and Research:
- Stay updated on travel trends, industry developments, and destination information to provide accurate and insightful advice to clients.
- Continuously research and evaluate new travel products, services, and destinations to expand offerings and enhance the overall customer experience.
- Administrative Tasks:
- Maintain accurate records of client interactions, bookings, payments, and other relevant information using computerized systems or databases.
- Prepare and distribute travel documents, confirmations, and itineraries to clients in a timely manner.